Self-Hosted Software Policy
SolarWinds will make the Self-Hosted Software (as defined in the End User License Agreement) generally available to its customers. Software as specified in this End-of-Life (EOL) Policy (“Policy") refers to the commercially available software product as a whole.
After the General Availability of the Self-Hosted Software, SolarWinds will provide software support in accordance with the SolarWinds Software Support and Maintenance Terms and Conditions (Support Terms). As such, it will support the current Release (as defined in the Support Terms) of the Software and the previous Release of the Software. SolarWinds reserves the right to make bug fixes, patches, license resets, and service releases only for the current version of any Software Release. The customer may need to upgrade to the newest version before applying a bug fix, patch, service release, or requesting a license reset to obtain support from SolarWinds. A subscription to Self-Hosted Software also includes support for that offering as detailed in the graphic below.
1This End-of-Life Policy does not apply to free tools, evaluation, or third-party products.
2The EOL announcement will precede the End-of-Sale (EOS) date by a minimum of 30 days. While SolarWinds shall utilize commercially reasonable efforts to meet these EOL milestones for a Self-Hosted software offering, there may be circumstances that make it unable to do so.
3Technical Support means technical assistance provided to SolarWinds customers eligible for Support, which is typically one year after the EOS date. This includes general guidance about SolarWinds Self-Hosted software and any workarounds, bug fixes, etc., that were designed prior to the End of Engineering Date.