SaaS Policy

SolarWinds Software as a Service (“SaaS”) offering’s do not have versions. All customers subscribe to the same current feature and functionality set. And some SaaS offerings may require the installation of a self-hosted component (or agent).

A SaaS offering will begin the End-of-Service-Life (EOSL) process only when SolarWinds decides to terminate the SaaS offering in its entirety. No new customers may subscribe to the SaaS offering following the date of the EOSL notification.

Notwithstanding anything in your existing agreements with SolarWinds to the contrary, the customer shall be responsible for retrieving any data stored in the SaaS offering before the EOSL Date. A subscription to a SaaS offering also includes technical support for that offering as detailed in the graphic below.

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  • 1This End-of-Service Life (EOSL) Policy does not apply to free tools, evaluation, or third-party products.

  • 2The EOSL announcement will precede the End-of-Sale (EOS) date by a minimum of six (6) months. While SolarWinds shall utilize commercially reasonable efforts to meet these EOSL milestones for a SaaS offering, there may be circumstances that make it unable to do so.

  • 3Technical Support means technical assistance provided to SolarWinds customers eligible for Support.

  • 4At the EOSL Date, all SolarWinds services associated with that offering are no longer available or accessible, and all associated technical support for the offering ends. Additionally, any on-premises component’s EOSL Date is the same as the SaaS offering’s EOSL Date.