Offering Lifecycle Policy Overview

SolarWinds products reach the end of their product lifecycle for a number of reasons, including product obsolescence, security issues, new software release, market demands and technology innovation. SolarWinds is committed to providing reliable product support by communicating early about End-of-Life (EOL) plans and offering manageable upgrade options.

The following are the standard terms and definitions used to describe each stage in the SolarWinds product offering lifecycle. The term “product” applies to a Self-Hosted product line as a whole, a specific product version, or a Software-as-a-Service (SaaS) offering, and defines the support available during the product lifecycle. For more information on each click, please refer to the following pages: Self-Hosted Software | SaaS

The company strives to adhere to guidelines as described below but reserves the right to update its EOL policy at any time. In the event of a change in policy, notifications will be issued through standard communication vehicles such as, but not limited to Solarwinds.com, product release notes, and product documentation.

General Availability (GA) Date

GA Date signifies when SolarWinds Self-Hosted Software or a SaaS offering become generally available to the public.

End of Life (EOL) Announcement

EOL Announcement signifies the date when SolarWinds will communicate the discontinuation of SolarWinds version or product, as directed in our notice to customers eligible to receive support. SolarWinds will also publicly post the EOL Announcement for customers, including those not eligible to receive support. The EOL Announcement should precede the End-of-Sale (EOS) Date by a minimum of 30 days.

End of Sale (EOS) Date

EOS Date signifies when the applicable Self-Hosted Software or SaaS offering will no longer be available for purchase.

For Self-Hosted Software, the EOS Date does not include the end of availability of a particular version of Self-Hosted Software. SolarWinds will provide customers with limited access to “legacy” versions of Self-Hosted Software via the SolarWinds Customer Portal. Customers are encouraged to contact SolarWinds Customer Support in the event a “legacy” version is not available, but the customer feels it is necessary. For most of SolarWinds’ Self-Hosted Software which incorporate a date-based license model, the EOS date is generally not applicable since new licenses work with previous product versions.

End of Engineering (EOE) Date

EOE Date signifies when SolarWinds will cease engineering related to Self-Hosted Software and will cease providing engineering support related to the applicable Release. Prior to the EOE Date, SolarWinds will actively support the Release with service releases, bug fixes, workarounds, or patches for critical bugs reported through Software Support. When a Release reaches the EOE Date, it will, however, no longer be actively supported by Engineering. Technical Support will be available until the End of Life (EOL) Date, which is typically one year after the EOS Date, provided the end user is entitled to receive support. Technical support can provide access to previously released hot fixes, service releases, etc. Technical Support will not include, nor will it create any new bug fixes or feature additions or requests for any Software that is past the EOE Date.

End of Life (EOL) Date

EOL Date signifies when all technical support shall cease for all available Releases of the applicable Self-Hosted Software or SaaS offering. SolarWinds refers to the EOL of SaaS offerings as “End-of-Service-Life” (EOSL) and will aim to provide an EOSL notification six (6) months prior to the EOSL date.