Existing SolarWinds Processors and Subprocessors

This table lists current processors and sub-processors engaged by SolarWinds to support our offerings. SolarWinds has entered into agreements with the sub-processors listed below, that include data protection obligations consistent with our commitments. This table is updated regularly so please be sure to check back for changes from time to time.

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Infrastructure

The following sub-processors provide the infrastructure to host SolarWinds offerings and Service Data. Personal Data may be transferred to help ensure performance, availability, and reliability.

Entity Name

Entity Type

Product(s)

Entity Country*

AWS

Hosted Services

AppOptics, Database Performance Monitor (DPM), SolarWinds Observability Self-Hosted (formerly known as Hybrid Cloud Observability), IP Address Manager (IPAM), Log Analyzer, Loggly, NetFlow Traffic Analyzer (NTA), Network Configuration Manager (NCM), Network Performance Monitor (NPM), Papertrail, Pingdom, Server & Application Monitor (SAM), Server Configuration Manager (SCM), Service Desk, SolarWinds Observability SaaS (formerly known as SolarWinds Observability), Squadcast, User Device Tracker, Virtualization Manager, VoIP & Network Quality Monitor (VNQM)

United States

Google Cloud Platform (GCP)

Hosted Services

Squadcast

United States

Elastic Cloud

Hosted Services

Squadcast

United States

MongoDB Atlas

Hosted Services

Squadcast

United States

Clickhouse

Hosted Services

Squadcast

United States

Digital Ocean

Hosted Services

Papertrail

United States

Equinix

Hosted Services

Loggly

United States

Heroku

Hosted Services

AppOptics, Papertrail, Service Desk

United States

IBM Cloud (SoftLayer)

Hosted Services

Papertrail, SolarWinds Observability Self-Hosted, SAM. SolarWinds Observability SaaS (formerly known as SolarWinds Observability)

United States

Microsoft Azure

Hosted Services

Access Rights Manager, SolarWinds Observability Self-Hosted (formerly known as Hybrid Cloud Observability), IPAM, Log Analyzer, NCM, NPM, NTA, Network Topology Mapper (NTM), SAM, SCM, SolarWinds Observability SaaS (formerly known as SolarWinds Observability), Squadcast, User Device Tracker, Virtualization Manager, VNQM

United States

Pingdom

Hosted Services

Service Desk

United States

*Location of Sub-processor headquarters.

Offering Specific Sub-processors

SolarWinds engages the following sub-processors to help enable its offerings. To provide the relevant functionality, these sub-processors have access to relevant Personal Data:

Sub-Processor

Purpose

Product(s)

Entity Country*

Apple App Store

Mobile Applications

Dameware, DPM, Service Desk, Squadcast

United States

Atlassian (Confluence, JIRA)

Customer Support

AppOptics, Access Rights Manager (ARM), Dameware, DPA, DPM, Engineer’s Toolset, SolarWinds Observability Self-Hosted (formerly known as Hybrid Cloud Observability), IPM, Kiwi Syslog Server, Kiwi Syslog Server NG, Kiwi CatTools, Log Analyzer, Loggly, NCM, NPM, NTA, NTM, Papertrail, Patch Manager, Pingdom, SAM, SCM, Serv-U, SolarWinds Event Manager (SEM), SolarWinds Observability SaaS (formerly known as SolarWinds Observability), SQL Sentry, Squadcast, User Device Tracker, Virtualization Manager, VNQM,

Australia

Zendesk

Customer Support

Squadcast

United States

Intercom

Customer Support

Squadcast

United States

Hubspot

CRM

Squadcast

United States

Stripe

Payment Partner

Squadcast

United States

Factors.ai

Account Intelligence & Analytics

Squadcast

United States

Type Form

Video testimonials & feedback collection

Squadcast

Spain

Bueno Technologies Inc (CallHippo)

Cloud telephony & customer support

Squadcast

United States

Celonis, Inc. (Make.com)

Automation Software

Squadcast

United States

Dropbox Inc

Secure file sharing, Analytics & E-Signatures

Squadcast

United States

Lempire SAS (Lemlist)

Email marketing Automation

Squadcast

France

AWS

Product Functionality

Access Rights Manager, DPA, Service Desk, SQL Sentry, SolarWinds Observability Self-Hosted (formerly known as Hybrid Cloud Observability), IPAM, Log Analyzer, Loggly, NCM, NPM, NTA, SAM, SCM, SolarWinds Observability SaaS (formerly known as SolarWinds Observability), Squadcast, User Device Tracker, Virtualization Manager, VNQM

United States

Braintree

Billing

Loggly, Papertrail

United States

Chargify

Billing

AppOptics, Pingdom

United States

Chargebee

Billing

Squadcast

United States

Cloudflare

Network Security

DPM, SolarWinds Observability Self-Hosted (formerly known as Hybrid Cloud Observability), IPAM, Log Analyzer, NCM, NPM, NTA, Pingdom, SAM, SCM, SolarWinds Observability SaaS (formerly known as SolarWinds Observability), Squadcast, User Device Tracker, Virtualization Manager, VNQM

United States

CyberSource

Billing

DPM

United States

Gainsight

Marketing

AppOptics, DPM, SolarWinds Observability Self-Hosted (formerly known as Hybrid Cloud Observability), IPAM, Log Analyzer, Loggly, NCM, NPM, NTA, Papertrail, Pingdom, SAM, SCM, User Device Tracker, Virtualization Manager, VNQM”

United States

Google Analytics

Analytics

Service Desk

United States

Google Play

Mobile Applications

Dameware, Service Desk,Squadcast

United States

Plivo

Voice & SMS dispatch

Squadcast

United States

Twilio

Voice & SMS dispatch

Squadcast

United States

Telnyx

Voice & SMS dispatch

Squadcast

United States

One Signal

Push Notification

Squadcast

United States

Log Rocket

Session Recording

Squadcast

United States

JIRA

Customer Support

DPA, Loggly, SQL Sentry, Squadcast

Australia

Encharge Ltd

Marketing Automation Platform

Squadcast

Bulgaria

Mailmodo Technologies Inc

Email Marketing Service

Squadcast

United States

Userflow Inc.

User onboardin g service

Squadcast

United States

Mailgun

User Emails

AppOptics, IPAM, Log Analyzer, NCM, NPM, NTA, SAM, SCM, SolarWinds Observability Self-Hosted (formerly known as Hybrid Cloud Observability), SolarWinds Observability SaaS (formerly known as SolarWinds Observability), User Device Tracker, Virtualization Manager, VNQM, Squadcast

United States

Mixpanel

Product Analytics

Papertrail, Squadcast

United States

New Relic

Performance Monitoring

Service Desk, Squadcast

United States

NetSuite

Customer Support

AppOptics, DPA, SolarWinds Observability Self-Hosted (formerly known as Hybrid Cloud Observability), IPAM, Log Analyzer, Loggly, NCM, NPM, NTA, Pingdom, SAM, SCM, SolarWinds Observability SaaS (formerly known as SolarWinds Observability), SQL Sentry User Device Tracker, Virtualization Manager, VNQM

United States

Outreach

Customer Communications

AppOptics, DPM, SolarWinds Observability Self-Hosted (formerly known as Hybrid Cloud Observability), IPAM, Log Analyzer, Loggly, NCM, NPM, NTA, Papertrail, Pingdom, SAM, SCM, SolarWinds Observability SaaS (formerly known as SolarWinds Observability), User Device Tracker, Virtualization Manager, VNQM

United States

PagerDuty

Customer Support

AppOptics, DPA, DPM, Loggly, Papertrail, Pingdom, SQL Sentry (alert notifications)

United States

Pendo

Product Analytics

AppOptics, DPA, DPM, Kiwi Syslog Server NG, Loggly, Papertrail, Pingdom, Service Desk, SolarWinds Observability SaaS (formerly known as SolarWinds Observability), SQL Sentry

United States

PubNub

Push Notifications

Service Desk

United States

Reblaze

Website Security

Service Desk

Israel

Salesforce

Customer service management, authentication, and communications

ARM, AppOptics, Dameware, DPM, Engineer’s Toolset, SolarWinds Observability Self-Hosted (formerly known as Hybrid Cloud Observability), IPAM, Log Analyzer, Kiwi CatTools, Kiwi Syslog Server, Kiwi Syslog Server NG, Loggly, NCM, NPM, NTA, Patch Manager, DPA, Pingdom, SAM, SCM, Service Desk, Serv-U, SEM, SQL Sentry, User Device Tracker, Virtualization Manager, VNQM

United States

Sendgrid

Customer Communications

DPM, Service Desk

United States

Sentry.io

Error Reporting

AppOptics, Papertrail, Pingdom, SolarWinds Observability SaaS (formerly known as SolarWinds Observability), Squadcast

United States

Slack

Customer Support

AppOptics, DPM, SolarWinds Observability Self-Hosted (formerly known as Hybrid Cloud Observability), IPAM, Log Analyzer, Loggly, NCM, NPM, NTA, Papertrail, SAM, SCM, Service Desk, SolarWinds Observability SaaS (formerly known as SolarWinds Observability), Squadcast, User Device Tracker, Virtualization Manager, VNQM

United States

Slack

Notification Service

DPA, Squadcast

United States

MS Teams

Notification Service

DPA, Squadcast

United States

Google Chat

Notification Service

Squadcast

United States

Atlassian Jira

Integration Bot

Squadcast

United States

CircleCI

Integration Bot

Squadcast

United States

Service Now

Integration Bot

Squadcast, DPA, SQL Sentry

United States

SpamExperts

Email Filtering

Service Desk

United States

Vonage

Customer Alerts

AppOptics, SolarWinds Observability Self-Hosted (formerly known as Hybrid Cloud Observability), IPAM, Log Analyzer, Loggly, NCM, NPM, NTA, Papertrail, Pingdom, SAM, SCM, User Device Tracker, Virtualization Manager, VNQM

United States

Atlassian (OpsGenie)

Customer Support

Service Desk, SolarWinds Observability SaaS (formerly known as SolarWinds Observability)

United States

Zapier

Customer Support

Service Desk

United States

Sasva

Engineering support

Service Desk

India

GitHub Copilot

Engineering support

Service Desk

United States

Power BI

Customer Support

Service Desk

United States

Google SSO

Identity and access

Service Desk

United States

Okta

Identity and access

Service Desk

United States

*Location of Sub-processor headquarters.

SolarWinds Affiliates

The following entities are affiliates of SolarWinds. Accordingly, they function as sub-processors to provide our offerings. Customers that use SolarWinds offerings may have their Personal Data processed by:

Entity Name

Entity Country

Monalytic, Inc.

United States

Pingdom AB

Sweden

SolarWinds Canada Corporation

Canada

SolarWinds Czech s.r.o.

Czech Republic

SolarWinds EMEA Limited

Ireland

SolarWinds France SAS

France

SolarWinds India Private Limited

India

SolarWinds ITSM Israel Ltd.

Israel

SolarWinds ITSM US, Inc.

United States

SolarWinds Japan KK

Japan

SolarWinds Poland sp. Z.o.o

Poland

SolarWinds Software Asia Pte Ltd.

Philippines (Branch)/Singapore

SolarWinds Software Australia Pty. Ltd.

Australia

SolarWinds Software Europe Designated Activity Company

Ireland

SolarWinds Software Germany GmbH

Germany

SolarWinds Software South Korea LLC

South Korea

SolarWinds Software UK Limited

United Kingdom

SolarWinds Software Yazilim Limited Sirketi

Turkey

SolarWinds Worldwide, LLC

United States

Squadcast, Inc.

United States

Squadcast Labs Private Limited

India

SWI Software Trading Middle East LLC

United Arab Emirates

SolarWinds Company for Business Services Limited Liability Company

Kingdom of Saudi Arabia