Scope Document to SolarWinds Deployment Addendum
Last updated Dec 31, 2024
Introduction, Platform Training and Journey Success
(Included Scope for All Deployments)
For all products the following is the scope included for the hours indicated (as applicable). The Introduction occurs at the start of the deployment and the Platform Training and Journey Success are the final two categories in scope:
| CATEGORY | ACTIVITIES | DEPLOYMENT SERVICES LEVEL 1 | DEPLOYMENT SERVICES LEVEL 2 75-HOUR LIMIT | DEPLOYMENT SERVICES LEVEL 3 |
Introduction |
| (Does not count against total time limit per level) | ||
Platform Training** |
| Up to Three (3)
| Up to Eight (8)
| Up to Fifteen (15) Hours |
Journey Success** |
| Up to Two (2)
| Up to Two (2)
| Up to Three (3) Hours |
**Occur after Observability and Alerts tasks are completed.
Note: directly beneath this list of products for which Deployment is available is the scope for the Introduction (which is included in each deployment but not counted against the total hours for each level), Platform Training and Journey Success. The scope for these 3 categories is included but does not change for each product.
SOLARWINDS DEPLOYMENT SERVICES OFFERING
Click here for the deployment services datasheet or each link below to jump to the product-specific scope for each product:
SOLARWINDS OBSERVABILITY | NETWORK MANAGEMENT | SERVER AND APPLICATION MANAGEMENT |
DATABASE MANAGEMENT | IT SECURITY | IT SERVICE MANAGEMENT |
* SolarWinds Service Desk (SWSD) is a hosted, Software-as-as-Service offering that is subject to different terms than the rest of the products. For more information see scope section for ITSM.