SOLARWINDS SAAS SUPPLEMENTAL TERMS AND CONDITIONS

Last updated 10 September 2026

These SaaS Supplemental Terms and Conditions (the “SaaS Supplement”) supplement Your SolarWinds End User License Agreement or equivalent (“EULA”), which governs the use of Your on-premises Software (as defined in the EULA), and applies to Your use of SolarWinds’ SaaS/cloud features, licenses or offerings (collectively “SaaS” as further defined below) accessed from or made available through an On-premises Offering (as defined below). In the event of any conflict between this SaaS Supplement and your EULA, the terms of this SaaS Supplement shall govern with respect to Your use of any SaaS only.

Terms applicable to the Software under the EULA shall also apply to SaaS except as may be otherwise modified or set forth in this SaaS Supplement.

  1. DEFINITIONS

For purposes of this SaaS Supplement, the following definitions apply:

  • Agreement means, in addition to the EULA, this SaaS Supplement and SolarWinds’ Data Processing Addendum.
  • Client Software means, in addition to the definition of “Software” in the EULA, the object code versions of downloadable software, if any, provided by SolarWinds solely for the purpose of accessing the SaaS, together with any updates, new releases, versions, modifications or enhancements thereto made available to You.
  • Data Processing Addendum means either the SolarWinds Data Processing Addendum or the Incident Response Data Processing Addendum (as further specified in Section 5 below) which are incorporated herein by reference.
  • On-Premises Offering means the Software licensed to You by SolarWinds for installation and operation on Your own infrastructure under the EULA, where SolarWinds also provides SaaS for use or in connection with such On-Premise Offering as further set forth in Section 2.4 below.
  • SaaS means any software or features that are provided to You by SolarWinds as a cloud offering.
  • Your Data or Data means, in addition to the definition in the EULA, data, files, or information, including data, files, or information that include Personal Data, accessed, used, communicated, stored, or submitted by You or Your Users related to Your or Your User’s use of the SaaS.

  1. PROVISION OF SAAS; RESTRICTIONS

  1. 2.1 Access; Capacity. Upon payment of fees and subject to Your ongoing compliance with the terms of this SaaS Supplement, SolarWinds hereby grants You a limited, nonexclusive, non-transferable license to access and use the SaaS (and install the Client Software, if applicable) and Documentation during the Term. You may provide, make available to, or permit Your Users to use or access the SaaS or Documentation. If You exceed the license or use capacity designated in Your Order Form (including that associated with any AI Tools (as defined in Section 7), in addition to SolarWinds’ other remedies), You will be charged additional fees, which will be reflected in a subsequent invoice provided to you.

  2. 2.2 Additional Restrictions. In addition to the restrictions set forth in the EULA, You may not (i) use the SaaS to store or transmit malicious code, Trojan horses, malware, spam, viruses, or other destructive technology (“Viruses”); or (ii) perform or disclose any performance or vulnerability testing of the SaaS or perform or disclose network discovery, port and service identification, vulnerability scanning, password cracking or remote access testing of the SaaS without SolarWinds’ prior written approval.

  3. 2.3 SaaS Available Through or as Part of an On-Premises Offering. Where SolarWinds provides, bundles, or otherwise makes available the SaaS (or components thereof, including without limitation cloud-based license management, update distribution, telemetry, analytics, threat intelligence, or similar functionality) through, as part of, or in connection with, an On-Premises Offering, the following additional terms apply: (i) this SaaS Supplement additionally governs Your use of such SaaS licenses and/or components, notwithstanding that Your underlying license to the on-premises Software is governed by the EULA; (ii) any Data transmitted from Your on-premises Software to such SaaS is subject to Section 5 (Data Protection); and (iii) SolarWinds’ discontinuation, modification, or end of life of any SaaS license or feature/component shall not, by itself, terminate or otherwise affect Your underlying license to the on-premises Software under the EULA, provided that SolarWinds will provide You with reasonable advance notice of any such discontinuation.

  1. ADDITIONAL OBLIGATIONS

  1. 3.1 Secure Passwords. In addition to Your obligations set forth in the EULA, You acknowledge and agree that You will keep and use secure passwords for as long as You utilize the SaaS.

  2. 3.2 Indemnification of SolarWinds. You agree to indemnify, defend, and hold harmless SolarWinds and its Affiliates, and its directors, employees, and agents from and against any claims arising out of or due to: (i) Your Data; (ii) Your (or Your User’s) use of the SaaS or Documentation in violation of third party rights, including any intellectual property or privacy rights, or any applicable laws; or (iii) Your (or Your User’s) misuse of the SaaS or Documentation in violation of the EULA and this SaaS Supplement.
  1. REMOVAL OF DATA
SolarWinds and its Affiliates may remove Your Data or any other data, information, or content of data or files used, stored, processed or otherwise by You or Your Users that SolarWinds, in its sole discretion, believes to be or is: (a) a Virus; (b) illegal, libelous, abusive, threatening, harmful, vulgar, pornographic, or obscene; (c) used for the purpose of spamming, chain letters, or dissemination of objectionable material; (d) used to cause offense, defame or harass or otherwise in a way not intended for appropriate use of the SaaS; or (e) infringing the intellectual property rights or any other rights of any third party.
  1. DATA PROTECTION
As set forth in the EULA in respect of the Software, likewise SolarWinds and its Affiliates will process configuration, performance, usage, and consumption data about You and Your Users use of the SaaS with respect to the operation and function of the SaaS and to improve SolarWinds’ products and services in accordance with SolarWinds’ Privacy Policy. In relation to Personal Data You upload to or process through the SaaS, and for which you determine the purpose and manner in which such Personal Data is, or will be, processed, You shall be deemed the controller for Personal Data (and SolarWinds, the data processor). SolarWinds and its Affiliates will process such Personal Data to provide assistance with the necessary operation and function of the SaaS in accordance with the SolarWinds Data Processing Addendum; provided, however, for SolarWinds’ Incident Response offering the Incident Response Data Processing Addendum shall apply. Each party shall comply with its respective obligations under applicable data protection laws and cyber security laws, including any applicable notification requirements for incidents prescribed under such laws. Each party shall maintain appropriate administrative, physical, technical and organizational measures that ensure an appropriate level of security for Confidential Information and Personal Data. However, You are responsible for ensuring that the security of the SaaS is appropriate for Your intended use and the storage, hosting, or processing of Personal Data.
  1. BACK UP DISCLAIMER
IN ADDITION TO THE OTHER TERMS AND CONDITIONS HEREIN, YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT YOUR DATA MAY NOT BE AVAILABLE OR RESTORABLE IF (1) YOU UTILIZE THE SAAS IN EXCESS OF THAT LICENSED FOR YOUR USE; (2) YOU ATTEMPT TO BACK UP DEVICES, FILES, FOLDERS, OR DRIVES NOT SUPPORTED BY THE SAAS AS SET FORTH IN THE DOCUMENTATION; (3) YOU DESELECT OR DELETE A DEVICE, FILE, FOLDER, OR DRIVE FROM YOUR SOLARWINDS ACCOUNT, FROM YOUR DEVICE, OR FROM BEING BACKED UP BY THE SAAS; (4) YOU MODIFY YOUR OPERATING SYSTEM IN A MANNER THAT BREAKS COMPATIBILITY OR INHIBITS THE FUNCTIONALITY OF THE SAAS; (5) YOUR COMPUTER IS UNABLE TO ACCESS THE INTERNET OR SOLARWINDS INFRASTRUCTURE; OR (6) YOU TERMINATE OR DO NOT RENEW YOUR SUBSCRIPTION TO THE SAAS.
  1. AI TOOLS
SolarWinds shall use or provide generative AI based features available within the SaaS (“AI Tools”), in compliance with applicable Law and responsible AI principles, including fairness, reliability, accuracy, security, transparency, accountability, absence of unintended bias and discrimination based on characteristics protected by applicable Law as required by industry standards. Your use of any AI Tools, which You use at Your election, is subject to fair and reasonable usage by You for legitimate business purposes, and solely for purposes specific to Your use of the SaaS. Your use of the AI Tools is at Your own risk. You are responsible for the accuracy and legal compliance of Your use of the AI Tools, and any input You share when You use SolarWinds AI Tools. You may not provide inputs when you use AI Tools which are intended to, or which actually infringe, misappropriate or otherwise violate the trademarks, intellectual property or any other legal rights of a third party. Further, You may not reverse engineer any AI Tools. You expressly acknowledge that all output from AI Tools will be reviewed and vetted by You before being used in any way. You further acknowledge that the AI Tools may be subject to applicable technical limitations and usage restrictions, as set forth in the Documentation or the Order. You shall not engage in excessive, abusive, or improper consumption of AI Tools that degrades or risks the security, performance, or availability of the AI Tools or the Client Software.

SolarWinds reserves the right, in its sole discretion and without liability, to throttle, rate-limit, or temporarily suspend access to the AI Tools without notice to You where SolarWinds solely determines that such action is required to address excessive usage, maintain service integrity, and/or to comply with applicable law or SolarWinds policy. In addition, SolarWinds reserves the right to invoice you for additional fees in connection with Your use of any AI Tools in accordance with pricing communicated to You.


Any additional information regarding SolarWinds’ use of AI Tools (such as AI questionnaires, release notes, and security questionnaires) shall be provided by SolarWinds upon Your written request.