Web Help Desk

Affordable Help Desk Ticketing and Asset Management Software

https://play.vidyard.com/bwFqWQnGwvMzrDfhVBa3rB.jpg

 

Starts at $695 per tech

No monthly fees, support unlimited end-users

Try it now.

Get your free, fully functional 30-day trial.

SolarWinds is trusted by 250,000 customers in 170 countries

Key Features

  • Features Overview
  • Maintain your asset inventory
  • Control change management
  • Employ robust reporting and monitoring
  • Integrate with 3rd-party tools for IT asset management
  • Automate ticketing management
  • Centralize your knowledge management
  • Meet your SLAs
  • Automated email-to-ticket conversion
  • Relational ticket association to simplify project and task management
  • FIPS 140-2 compatibility and security
  • Native integration with Active Directory and LDAP
  • Measure customer satisfaction
  • Features Overview

    Simplify service management with unified ticketing, asset, knowledge, and change management.

    Ticketing management:
    Streamline support from ticket request to resolution
    IT asset management:
    Discover and manage hardware and software assets
    Knowledge management:
    Centralize knowledge management with built-in knowledge base
    Change management:
    Manage change requests with automated approval workflows
    Not just IT
    SolarWinds® Web Help Desk® software has been applied in IT, facilities management, HR, field services and other service domains
  • Maintain your asset inventory

    Managing the use, availability, and health of IT assets, and tracking this over time, is a major undertaking, especially as your business’ IT footprint grows.

    Simplify IT asset management with built-in asset discovery, inventory management, and reporting.

    whd asset management
  • Control change management

    Checks and balances makes service management feasible.

    Regulate and manage change requests through automated approval workflows and panel voting options.

    whd change management
  • Employ robust reporting and monitoring

    Tracking the progress and performance of your support team is critical for meeting end-user expectations and other requirements.

    Use built-in reports and dashboards to track ticket status, technician performance, and customer support needs.

    whd help desk reporting
  • Integrate with 3rd-party tools for IT asset management

    The hardware, software, and other IT assets supporting your business are ever expanding. How will you keep up?

    Employ out-of-the-box integration with JAMF Casper Suite, Absolute Manage, Microsoft SCCM, and SMS.

    http://img.youtube.com/vi/lHGEqlKiS0c/hqdefault.jpg
  • Automate ticketing management

    Manually managing service requests without help desk ticketing software can be a tedious process that’s also prone to error.

    Automate service request management through ticket creation, assignment, routing, and escalation.

    whd ticket automation
  • Centralize your knowledge management

    Don’t waste time responding to repetitive, run-of-the-mill questions.

    Leverage a built-in help desk knowledge base to create and maintain KB articles and promote end-user self-service for common issues.

    whd knowledge base
  • Meet your SLAs

    Breaching your SLA could spell disaster for your business.

    Set up “SLA breach approaching” notifications and date-specific SLA reminder alerts. Customize escalation and de-escalation workflows.

    whd sla management
  • Automated email-to-ticket conversion

    Manually generating tickets takes time away from the real problem at hand - resolving end-user issues.

    Use IMAP, POP, and Exchange protocols to automatically convert service request emails to help desk tickets.

    http://img.youtube.com/vi/KXxfzeTblcQ/hqdefault.jpg
  • Relational ticket association to simplify project and task management

    Issues involving multiple tickets should be managed in lockstep to avoid chaos.

    Link service requests to each other to track and manage IT projects involving multiple tasks, regardless of type.

    whd parent child
  • FIPS 140-2 compatibility and security

    Depending on the industry you serve, the data and systems service organizations you interact with can vary in terms of their sensitivity.

    Improve security via FIPS 140-2 compatible cryptography support, and FIPS-mode SSL connections.

    http://img.youtube.com/vi/Z-9yKriBWho/hqdefault.jpg
  • Native integration with Active Directory and LDAP

    Your service management software holds a wealth of information. Don’t let it get into the wrong hands.

    Automatically discover and add client information to Web Help Desk from AD and LDAP servers.

    whd ad ldap
  • Measure customer satisfaction

    Good end-user support means staying on top of customer satisfaction and how your team performs.

    Configure automated feedback surveys for end-users upon completion of service request.

    whd-measure-customer-satisfaction
Next Feature:

Key Features

Features Overview Simplify service management with unified ticketing, asset, knowledge, and change management.
Maintain your asset inventory
Managing the use, availability, and health of IT assets, and tracking this over time, is a major undertaking, especially as your business’ IT footprint grows. Simplify IT asset management with built-in asset discovery, inventory management, and reporting. whd asset management
Close Feature
Control change management
Checks and balances makes service management feasible. Regulate and manage change requests through automated approval workflows and panel voting options. whd change management
Close Feature
Employ robust reporting and monitoring
Tracking the progress and performance of your support team is critical for meeting end-user expectations and other requirements. Use built-in reports and dashboards to track ticket status, technician performance, and customer support needs. whd help desk reporting
Close Feature
Integrate with 3rd-party tools for IT asset management
The hardware, software, and other IT assets supporting your business are ever expanding. How will you keep up? Employ out-of-the-box integration with JAMF Casper Suite, Absolute Manage, Microsoft SCCM, and SMS. http://img.youtube.com/vi/lHGEqlKiS0c/hqdefault.jpg
Close Feature
Automate ticketing management
Manually managing service requests without help desk ticketing software can be a tedious process that’s also prone to error. Automate service request management through ticket creation, assignment, routing, and escalation. whd ticket automation
Close Feature
Centralize your knowledge management
Don’t waste time responding to repetitive, run-of-the-mill questions. Leverage a built-in help desk knowledge base to create and maintain KB articles and promote end-user self-service for common issues. whd knowledge base
Close Feature
Meet your SLAs
Breaching your SLA could spell disaster for your business. Set up “SLA breach approaching” notifications and date-specific SLA reminder alerts. Customize escalation and de-escalation workflows. whd sla management
Close Feature
Automated email-to-ticket conversion
Manually generating tickets takes time away from the real problem at hand - resolving end-user issues. Use IMAP, POP, and Exchange protocols to automatically convert service request emails to help desk tickets. http://img.youtube.com/vi/KXxfzeTblcQ/hqdefault.jpg
Close Feature
Relational ticket association to simplify project and task management
Issues involving multiple tickets should be managed in lockstep to avoid chaos. Link service requests to each other to track and manage IT projects involving multiple tasks, regardless of type. whd parent child
Close Feature
FIPS 140-2 compatibility and security
Depending on the industry you serve, the data and systems service organizations you interact with can vary in terms of their sensitivity. Improve security via FIPS 140-2 compatible cryptography support, and FIPS-mode SSL connections. http://img.youtube.com/vi/Z-9yKriBWho/hqdefault.jpg
Close Feature
Native integration with Active Directory and LDAP
Your service management software holds a wealth of information. Don’t let it get into the wrong hands. Automatically discover and add client information to Web Help Desk from AD and LDAP servers. whd ad ldap
Close Feature
Measure customer satisfaction
Good end-user support means staying on top of customer satisfaction and how your team performs. Configure automated feedback surveys for end-users upon completion of service request. whd-measure-customer-satisfaction
Close Feature

Web Help Desk is an industry favorite. Hands down.

Questions, meet answers.

  • How is Web Help Desk deployed?
  • How is Web Help Desk priced?
  • Is maintenance included with purchase?
  • Do you offer training?
  • Do you offer technical support?
  • How long does it take to get set up and working in our environment?
See More See Less
  • How is Web Help Desk deployed?

    Web Help Desk is deployed on-premises or in the cloud.

    On-premises or Cloud Edition, choose whichever deployment model suits your business needs.

  • How is Web Help Desk priced?

    Affordable, tiered pricing for perpetual licenses.

    Web Help Desk is priced per seat or "named user” and is based on a tiered structure starting at $695 for 1-5 named users. Unlike other service management solutions, this is not a monthly cost, you own the product in perpetuity with option of renewing maintenance for each new year of ownership after the initial purchase.

  • Is maintenance included with purchase?

    Maintenance is included and free for one year.

    SolarWinds-licensed products include a year of free maintenance from the date of purchase. Annual maintenance can be purchased at a fraction of the list price. Discover the benefits.

  • Do you offer training?

    Absolutely! We’re here to help.

    Our Success Center offers a variety of resources to help you get started using Web Help Desk. From in-depth documentation to help with installing and configuring, to a library of training videos and regularly scheduled Web Help Desk 101 classes, we have everything you need to get started and ramp up quickly.

    /-/media/solarwinds/swdcv2/global/images/success-center-home.ashx
  • Do you offer technical support?

    In-house tech support is only a call or click away.

    We offer excellent, in-house technical support from professionals whose goal is to help solve your problems in one phone call. Beyond this, THWACK, our very own user community of IT professionals, serves as an excellent resource to consult and learn from other Web Help Desk users.

    /-/media/solarwinds/swdcv2/global/images/thwack-home.ashx
  • How long does it take to get set up and working in our environment?

    Quick, do-it-yourself deployment.

    Like all SolarWinds products, Web Help Desk is easy to install and requires no additional support to do so.

    /-/media/solarwinds/swdcv2/global/images/success-center-home.ashx
Next Question:

Questions, meet answers.

How is Web Help Desk deployed?
Web Help Desk is deployed on-premises or in the cloud. On-premises or Cloud Edition, choose whichever deployment model suits your business needs.
Close FAQ
How is Web Help Desk priced?
Affordable, tiered pricing for perpetual licenses. Web Help Desk is priced per seat or "named user” and is based on a tiered structure starting at $695 for 1-5 named users. Unlike other service management solutions, this is not a monthly cost, you own the product in perpetuity with option of renewing maintenance for each new year of ownership after the initial purchase.
Close FAQ
Is maintenance included with purchase?
Maintenance is included and free for one year. SolarWinds-licensed products include a year of free maintenance from the date of purchase. Annual maintenance can be purchased at a fraction of the list price. Discover the benefits.
Close FAQ
Do you offer training?
Absolutely! We’re here to help. Our Success Center offers a variety of resources to help you get started using Web Help Desk. From in-depth documentation to help with installing and configuring, to a library of training videos and regularly scheduled Web Help Desk 101 classes, we have everything you need to get started and ramp up quickly. /-/media/solarwinds/swdcv2/global/images/success-center-home.ashx
Close FAQ
Do you offer technical support?
In-house tech support is only a call or click away. We offer excellent, in-house technical support from professionals whose goal is to help solve your problems in one phone call. Beyond this, THWACK, our very own user community of IT professionals, serves as an excellent resource to consult and learn from other Web Help Desk users. /-/media/solarwinds/swdcv2/global/images/thwack-home.ashx
Close FAQ
How long does it take to get set up and working in our environment?
Quick, do-it-yourself deployment. Like all SolarWinds products, Web Help Desk is easy to install and requires no additional support to do so. /-/media/solarwinds/swdcv2/global/images/success-center-home.ashx
Close FAQ
See More See Less

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What is help desk software?
definition
Help desk software provides a means of creating support tickets, routing them to support staff, and enabling those individuals to respond to a variety of issues with built-in tools for troubleshooting.

Select a license

Choose a license for Web Help Desk Starts at $695

Web Help Desk is licensed by the number of helpdesk technicians that will be using the software.

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