Remote Access Software

Remote access software offers robust features for easy, scalable troubleshooting

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Full Remote Features

Remote Troubleshooting

Easy to Use

Secure Connection

Scalability

Full remote access software features

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Stay connected across the globe by reaching outpost offices, work-from-home staff, and traveling employees using Dameware^® Remote Everywhere (DRE) cloud remote access solution. IT contractors can expand their network without the need for in-person visits. Admins can easily connect to user workstations both inside and outside their corporate network over a secure internet proxy server. Utilize a native remote-control protocol or use the RDP or VNC protocol. No VPN is required to work across the firewall. Plus, with Intel vPro with AMT, Wake-on-LAN, and KVM support, admins can gain access even to powered-off or crashed computers.

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Improve remote troubleshooting

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Remote connection software is crucial for troubleshooting devices or managing products at a distance. Dameware includes the option to run local batch script in a system shell session, using PowerShell or system CMD shell. Quickly force reboot, lock a PC, and more, even on unattended devices. Technicians can more easily zero in on root causes with a unified dashboard including system health, event logs, real-time monitoring, and session history.

Dameware Remote Support also integrates with SolarWinds® Web Help Desk® software to provide additional IT support features in our Help Desk Essentials Pack.

Additionally, Dameware Remote Everywhere integrates with SolarWinds Service Desk to provide remote support capabilities within your service desk from almost anywhere with an internet connection.

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User-friendly remote access controls

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Dameware includes a range of robust usability features designed to improve cross-platform remote access control, including:

Fast video streaming and the ability to adjust color and resolution
Screen sharing, session and file transfers, and session recording capabilities

Easy in-app communication options, including live chat and VoIP on mobile devices
One-click support requests, wait time info, quick connect, post-session surveys, and report receipts
Customizable features to meet your business needs

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Secure connection

Useful reporting capabilities for small business admins

Dameware remote desktop software is designed with security in mind. Authentication options include Smart Card Logon, Windows NT Challenge/Response, and Encrypted Windows Logon. You can use robust RSA encryption for FIPS mode, or other encryption methods ranging from RC4 to AES-256.

Dameware Remote Everywhere uses FIPS (140-2)-compliant cryptographic library modules to help secure Windows device remote connections and is built to integrate with Active Directory for improved remote control and multi-factor login.

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Scalability

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With on-premises Dameware Remote Support, you can perform mass deployments and integrate with unlimited end users with each license.

Cloud-based Dameware Remote Everywhere allows for 500 endpoints and can be used by as many technicians as needed.

To manage workstations, both Dameware remote software solutions come with advanced device inventory tools and allow connections across remote computer devices like Microsoft Windows, Mac OS X, Linux, and remote mobile devices like Android smartphones, iOS iPads, and iPhones. Compare Dameware remote support software to learn which option is best for your needs.

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Get More on Remote Access Software

Do you find yourself asking…

What is remote access software?
Why is remote access software important?
Remote access tool requirements
How does remote access software work?
How to choose a remote access software
What is SolarWinds® Dameware® Remote Everywhere?
What makes Dameware® Remote Everywhere different?

Remote access software is any software that allows a user on one device to give permission to another user to remotely access a different device, whether inside or outside of the network firewall. Typically, an IT technician uses remote access software to support a remote workforce or customers for a number of different use cases. The software can connect devices within the same office building or across continents, granting support team administrators the ability to control computers, laptops, and mobile devices anywhere, at any time of day.

Remote access software facilitates troubleshooting for servers and workstations. IT administrators with remote access software are equipped to control the mouse and keyboard actions of remote devices from their own local devices in real time. This form of advanced screen sharing empowers technicians to remotely administer support and troubleshoot any issues, allowing them to reboot systems, clear event logs, start or stop any services in motion, copy and delete files, and more.

Remote access software integrates with all operating systems. Whether your team relies on Windows, Linux, or Mac OS X systems, robust remote access software connects to all relevant operating systems to facilitate remote control. On-the-go support can even be achieved for administrators with iOS and Android devices. Support features like live chat, file transfer, and screenshot capture help aid technicians and end users alike during remote support sessions.

Remote access software is set up for scalability: As your company grows—whether it’s adding new products, taking on new clients, or constructing new departments—so does your employee base. Assisting employees in offices spread across the country and across the globe is critical to the success of your company’s day-to-day operations.

Remote access software is only effective if all the right capabilities are in place. When it comes to choosing a comprehensive, fully equipped solution, look for the following features and capabilities.

Fast remote control. Productivity lags when end users are caught in a bind and waiting for remote tech support. Time is of the essence, and it falls on the shoulders of IT technicians to get end users back up and running as quickly as possible. Look for remote administration tools connecting to end-user devices in a matter of seconds for prompt troubleshooting.

Secure connections. Like all processes involving an exchange of information, forming remote connections comes with a degree of risk. Robust remote access software should feature an array of security features to keep attackers at bay. Encryption practices complying with the Federal Information Processing Standards (FIPS) and Smart Card logon and authentication are a few examples of security best practices in action.

Centralized administration and account management. Keeping track of various licenses and sifting through diverse systems to manage accounts is a time-consuming, labor-intensive task. A comprehensive remote administration tool will centralize all licenses and user account management protocols.

Remote access to out-of-band computers. IT technicians can’t afford to put critical security and maintenance updates on hold. Remote access software offering Intel vPro with AMT, Wake-on-LAN, and Kernel-based Virtual Machine (KVM) features allows technicians to gain remote access to sleeping and powered-off systems.

Screen sharing and session capture. An in-session chat is useful, but sharing a screen is the next logical step so the support technician can witness the problem in real time. Session capture technology—including screenshots of the user’s desktop and recordings of the entire remote access interaction—provides a layer of protection for support technicians and can be used to demonstrate compliance and quality of service.

Remote access software is any software that allows a user on one device to give permission to another user to remotely access a different device, whether inside or outside of the network firewall. Typically, an IT technician uses remote access software to support a remote workforce or customers for a number of different use cases. The software can connect devices within the same office building or across continents, granting support team administrators the ability to control computers, laptops, and mobile devices anywhere, at any time of day.
Remote access software facilitates troubleshooting for servers and workstations. IT administrators with remote access software are equipped to control the mouse and keyboard actions of remote devices from their own local devices in real time. This form of advanced screen sharing empowers technicians to remotely administer support and troubleshoot any issues, allowing them to reboot systems, clear event logs, start or stop any services in motion, copy and delete files, and more.
Remote access software integrates with all operating systems. Whether your team relies on Windows, Linux, or Mac OS X systems, robust remote access software connects to all relevant operating systems to facilitate remote control. On-the-go support can even be achieved for administrators with iOS and Android devices. Support features like live chat, file transfer, and screenshot capture help aid technicians and end users alike during remote support sessions.
Remote access software is set up for scalability: As your company grows—whether it’s adding new products, taking on new clients, or constructing new departments—so does your employee base. Assisting employees in offices spread across the country and across the globe is critical to the success of your company’s day-to-day operations.