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Information and insights to help you get more from SolarWinds
SolarWinds Service Desk Integration with Slack
Leverage the power, efficiency, and productivity gains through collaboration with the SolarWinds® Service Desk integration with Slack. The Slack integration allows you to reach users where they are and will enable them to request, receive, and comment on any Service Desk ticket from Slack.
Trend Reporting on Service Delivery
What are the busiest times for service in your organization? How can you stagger your service desk staff to account for activity and prevent service outages?
AI-Powered Suggestions for Employees
Self-service is a key component of the modern service management strategy. Once you have your knowledge base up to par, and your team is routinely updating it, you need to find a way to connect employees directly with those solutions.
When ITIL & IT Teams Meet: Lessons Learned to Help Get It Right the First Time
While frameworks and best practices are fantastic aids, sometimes they can make it difficult to accomplish your true goal. Watch this webcast to dive into what really happens when ITIL and IT Teams meet.
Maximizing IT Visibility with CMDB in Your Service Desk
Join us for this webcast where we cover some easy ways to build a configuration management database (CMDB), map dependencies, and use that data to improve incident, problem, and change management practices.
Homebuilder M/I Homes Reduces Incidents by Nearly 30% With Data Insights
Learn how streamlining ticketing, accelerating troubleshooting, and optimizing issue resolution drives efficiencies throughout the geographically dispersed organization.
Service Desk Datasheet
SolarWinds Service Desk is a cloud-based service management solution built to streamline the way you provide support and deliver services to your organization. Whether you have a small IT operation with basic IT ticketing needs or a large enterprise with a complex IT infrastructure and mature processes, SolarWinds Service Desk is designed to meet your current needs with the flexibility to scale and support your future business requirements.
The Gateway to a Modern Employee Experience: IT Service Desk
Digital transformation is becoming a necessity in today’s technology-driven environment. What exactly do we mean by digital transformation?
SolarWinds Service Desk Accessibility Conformance Report VPAT
Check out the Voluntary Product Accessibility Template and summary table for SolarWinds Service Desk (SWSD).
Complete Your SolarWinds Portfolio With Service Desk
A modern service desk in the post-pandemic age focuses on the need for holistic service, real-time visibility into the asset life cycle, and instant, seamless support no matter your employees’ locations or time zones. An integrated IT service management (ITSM) solution with additional IT operations management (ITOM) capabilities—such as system and network monitoring and remote support—is the perfect tool you need to keep your business up and running and your employees happy and productive.