Roles and Permissions in the Service Desk

As your service management strategy expands, you’ll need a way to separate data, private information, and workloads between different service providers. How can you create an experience where HR sees a clean view of only their tasks, tickets, and approvals? How can you create access for your accounting team to have exclusivity to employees’ financial information?

Creating roles and permissions in your service desk solution will ensure both the data privacy your organization demands, and it will also prevent cluttered incident queues. Watch this video to learn the value of roles and permissions and the possibilities you’ll have as a Service Desk administrator.