Save Time with Automated Ticket Routing

Publish Date: 8/15/2019
Video
Duration: 3:57

There’s a better, more efficient way to solve common service desk tickets — not just for IT, but for the entire organization. Service Desk offers customizable automation rules for priority and routing. Now, depending on the subject, requester, or category of the ticket, you can drop it right into the appropriate service agent’s queue, bypassing the general queue purgatory.

Automated ticket routing in your service desk is an easy way to cut down on service delivery time. In this video, you'll learn to create rules that ensure tickets arrive in the right places as soon as they're created.

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