Incidents vs. Service Requests
“What’s the difference between an incident and a service request?”
If you aren’t sure the answer to that question, your processes will reflect it. In order to drive efficiency, an IT department needs to put different processes in place for incidents and service requests.
In this video, you’ll learn the difference, and you’ll see how to build automated workflows for service requests, cleaning up your ticket queues.
A modern IT service management (ITSM) solution to eliminate barriers to employee support services.
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