Trend Reporting on Service Delivery
What are the busiest times for service in your organization? How can you stagger your service desk staff to account for activity and prevent service outages?
ITSM trend reporting provides a snapshot into all of the ways and times employees have needs from your service desk. These patterns will help you determine areas for improvement, including how to best utilize the service providers on your team. This video outlines the ways in which you can create, save, share, and automatically run these reports on your service delivery.
A modern IT service management (ITSM) solution to eliminate barriers to employee support services.
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