AI-Powered Suggestions for Employees
Self-service is a key component of the modern service management strategy. Once you have your knowledge base up to par, and your team is routinely updating it, you need to find a way to connect employees directly with those solutions.
Artificial intelligence provides a great option for connecting them to self-service solutions. Service Desk includes AI-powered suggestions, which can give requesters options for self-service as well as appropriate service catalog items, straight from the search bar. This video demonstrates the capabilities of artificial intelligence in Service Desk, as well as some potential use cases for your organization.
A modern IT service management (ITSM) solution to eliminate barriers to employee support services.
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