Video
Duration: 2:05
Publish Date: 11/11/2019
SolarWinds Service Desk
Watch an introduction to SolarWinds®️ Service Desk to learn what today’s IT service management (ITSM) strategy demands from a solution. SolarWinds Service Desk provides a cloud-based, multi-tenant platform for integrated IT asset management and service desk.
SolarWinds Service Desk provides the functionality necessary to meet today’s service management needs, including:
- Full ITIL suite (incident, problem, change, release)
- Powerful service catalog workflows and forms
- Customizable service portal
- Automation rules to drive ticket routing and priority
- Detailed roles and permissions for every user
- Open REST API and numerous built-in integrations
- AI and machine learning to suggest data points to users and agents
With SolarWinds Service Desk, your team can move beyond ticket backlogs and into a streamlined service strategy. IT Asset Management, IT Service Management, ITIL, ITSM, Incident Management, SolarWinds Service Desk, help desk, service desk.
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