SolarWinds Service Desk

Publish Date: 11/11/2019
Video
Duration: 2:05
Watch an introduction to SolarWinds®️ Service Desk to learn what today’s IT service management (ITSM) strategy demands from a solution. SolarWinds Service Desk provides a cloud-based, multi-tenant platform for integrated IT asset management and service desk.

SolarWinds Service Desk provides the functionality necessary to meet today’s service management needs, including:

  • Full ITIL suite (incident, problem, change, release)
  • Powerful service catalog workflows and forms
  • Customizable service portal
  • Automation rules to drive ticket routing and priority
  • Detailed roles and permissions for every user
  • Open REST API and numerous built-in integrations
  • AI and machine learning to suggest data points to users and agents

With SolarWinds Service Desk, your team can move beyond ticket backlogs and into a streamlined service strategy. IT Asset Management, IT Service Management, ITIL, ITSM, Incident Management, SolarWinds Service Desk, help desk, service desk.

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Service Desk

A modern IT service management (ITSM) solution to eliminate barriers to employee support services.

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Affordable Help Desk Ticketing and Asset Management Software.

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