Workflow Task Management Software
with Web Help Desk
Streamline team tasks, automate approvals, and track progress all from a single, user-friendly dashboard.
Cut the Bottlenecks Out of Your Approval Process
Avoid workflow bottlenecks and speed up delivery with the all-in-one full workflow management system offered by SolarWinds® Web Help Desk® (WHD). WHD is designed to allow you to easily integrate and assign tasks and coordinate between technicians, all within a centralized, easy-to-use dashboard.
Notifications go out automatically, approvers get reminders, and nothing falls through the cracks. Your stakeholders stay informed. That's what good workflow management software looks like.
Easily share tasks and organize cross-team collaborations
Many of your deliverables require cross-team collaborations. Make it simple to coordinate between technicians and teams by leveraging SolarWinds WHD workflow software.
Instead of sharing information across different platforms and third-party apps or relying on email communication, the workflow management system in Web Help Desk lets you share tasks and organize collaborations from a single dashboard, ensuring every tech has the information they need to take ownership of the project.
Control and configure any task and gain insight into the workflow process
SolarWinds Web Help Desk is designed to offer you full insight into every task. WHD’s task management workflow can enable you to customize predetermined criteria for every element and for more granular control over the process. You can also reconfigure tasks to run sequentially or simultaneously.
Think of it as your all-in-one coordination hub. You can assign tasks to specific technicians or tech groups, set due dates, define dependencies, and configure permissions so the right people see the right work.
Simplify maintenance and equipment inspection by automating asset tasks
To maintain support desk performance, planned maintenance schedules must be set and followed. With WHD, you can help ensure a fast and effective process by automating maintenance and equipment inspections.
With ease of use automated task management workflow, you can also configure effective hardware inventory and software management processes to help ensure maintenance plans contribute to high productivity levels overall.
Build structured checklists for hardware inventory reviews, software audits, and routine inspections, then let WHD trigger them automatically based on your defined schedule.
Ensure timely completion with future task scheduling and task tracking
Whether you’re planning team collaborations or routine team tasks, ensure periodic tasks are assigned and completed on time using SolarWinds Web Help Desk.
WHD offers future task scheduling functionality, enabling preset tasks to auto-trigger on specific dates and tasks. You can easily automate reminders for everything from maintenance schedules to SLA renewals. The task management workflow system will also auto-send reminders when a task needs to be completed.
That kind of visibility helps you prioritize the right work, surface inefficiencies before they compound, and give stakeholders accurate status updates without a manual status meeting. Whether you're managing complex projects or day-to-day IT tasks, your dashboards give you the metrics you need for confident decision-making.
Get More on Workflow Management System
Do you find yourself asking…
Task workflow management software helps IT teams streamline workflows by organizing, automating, and tracking tasks across ticket management initiatives and service requests. Without it, IT pros end up juggling spreadsheets, chasing approvals over email, and manually assigning work all of which creates inefficiencies and slows down resolution times.
With a dedicated workflow management tool like SolarWinds Web Help Desk, you can build repeatable task templates for common business processes like onboarding or hardware deployment, leverage workflow automation tools for tasks such as ticket routing, escalations, and notifications, and give every team member clear ownership of their work with due dates and automated reminders. All activity is tracked from a centralized dashboard with reporting, so nothing gets lost in the shuffle.
For IT teams managing high volumes of service requests, custom workflows are how you stay on top of your workload without burning out your team.
Task workflow management software helps IT teams streamline workflows by organizing, automating, and tracking tasks across ticket management initiatives and service requests. Without it, IT pros end up juggling spreadsheets, chasing approvals over email, and manually assigning work all of which creates inefficiencies and slows down resolution times.
With a dedicated workflow management tool like SolarWinds Web Help Desk, you can build repeatable task templates for common business processes like onboarding or hardware deployment, leverage workflow automation tools for tasks such as ticket routing, escalations, and notifications, and give every team member clear ownership of their work with due dates and automated reminders. All activity is tracked from a centralized dashboard with reporting, so nothing gets lost in the shuffle.
For IT teams managing high volumes of service requests, custom workflows are how you stay on top of your workload without burning out your team.
Manage every IT task, workflow, and approval in one place
Web Help Desk
- Automate repetitive tasks with reusable templates and action rules that trigger ticket creation, assignment, and escalation automatically.
- Streamline approvals with customizable single- and multi-step workflows that route requests to the right people and send automatic notifications and reminders.
- Track progress across all tasks and team members in real time with centralized dashboards and reporting built for task workflow management software.