Remote Desktop Viewer

A remote viewer allows technicians to view the desktop of another computer or control and interact with the computer.

The best enterprise-grade remote desktop software solutions include a remote viewer or include a similar feature with support for the following functions:

• Ability to see multiple monitors at the same time
• Provide IT technicians with clear visibility into other workstations
• Facilitate screen sharing between technicians
• Offer multiple views like full-screen and fit-screen

Solarwinds offers two powerful products for remote desktop viewing:

Dameware Remote Everywhere (cloud)

Before you view a remote desktop session in SolarWinds Dameware Remote Everywhere (DRE), open the DRE console. The remote viewer window will automatically open after you accept a support request from a customer or start a support session on an unattended computer. The System Details tab will give you an overview of how the remote device is currently configured, including information about the operating system, network setup, CPU, memory, hard disk, and more. This function is built to give you the information you need to start troubleshooting right away.

To open the remote desktop viewer in Linux and Windows computers and remotely access your client’s device, start a remote support session on their Windows device. After that, DRE opens automatically in the “Remote Desktop” tab, so you can view the remote desktop session on their device. Click on the drop-down menu under the “Remote Desktop” tab to look at the View, Commands, and Interactions menus. You can also send a Control+Alt+Delete command to the remote machine or lock the remote operating system.

All information related to System and Request Details will automatically open once a session has begun, but it will fade away after about five seconds. If you want, you can disable this action using the “Preferences” menu at the top right corner of the Remote Viewer.

To change visualization options during a support session, the “View” menu in the “Remote Desktop” tab drops down to include visualization options technicians can use to adjust the remote computer’s settings. They can change the size of the client’s desktop within the session window, change the TS session, adjust the color to account for bandwidth needs, and more.

IT support team can start a remote session on any device. DRE gives the possibility to connect remotely through a mobile apps. It can be installed on iOS devices like iPhones, iPads, and Mac computers or Android devices.

Dameware Mini Remote Control (on-premise)

Dameware Mini Remote Control (DMRC) is a remote access tool that offers different connection types for accessing remote desktop.

The simplest connection to view Windows remote desktop, you can leverage is the basic RDP session, however, you won’t benefit from all the features DMRC can offer. With native Dameware connection type, MRC viewer, you’ll be able not only view remote desktop, but take over full control and leverage features such as in-session chat, file transfer, multiple monitor support or keyboard and mouse locking to prevent end-users from interrupting troubleshooting sessions.

For Mac OS, you can use VNC technology. DMRC even include option to access and troubleshoot powered-off computers with Intel^® vPro KVM connection.

Workstations with two or more monitors have become a standard, especially as more enterprises transition to remote work and employees transfer their workstations to their homes. Your IT technicians must be prepared to work with multiple workstations at once if the situation requires it.

SolarWinds Dameware Remote features multi-monitor support for visibility into workstations with more than one monitor. You can switch between these monitors with a single click.

For ease of use, Dameware also allows you to configure a client’s monitors during a support session. The “Monitors” menu lists all the monitors being used by the remote computer and lets you cycle through all of them easily. Simply click on the monitor icon in the remote viewer’s top menu to view available monitors.

SolarWinds Dameware is a powerful, lightweight, and intuitive remote access solution designed to give your technicians everything they need to resolve client issues quickly and effectively, no matter where they are. Dameware is built to offer the features of the most premium solutions on the market for a fraction of the price. You can remotely and securely connect to a Windows PC, Linux, or macOS X computer. Dameware Remote Everywhere can also make remote connections with mobile devices.

As a remote viewer, DRE offers unmatched visibility. This solution allows you to clearly see what’s going on in your client’s computer in HD. The displays are designed to automatically adjust based on bandwidth usage to make sure you have the best view possible. You can easily toggle between multiple monitors to account for complex workstations. To aid troubleshooting, this remote viewer also lets you share screens with your teammates to get everyone on the same page.

From a business productivity standpoint, Dameware also boosts efficiency by giving your technicians the information they need to resolve issues as quickly as possible. DRE provides quick insights into system info, BIOS, device details, Windows event logs, updates, and more.

In addition, with Dameware, your technicians can quickly execute remote support functions with minimum clicks for maximum efficiency. The tool makes it easy to use keyboard commands on the end user’s system, take over control of the remote keyboard and mouse, and more.

Choose the right Dameware solution for you:

• Compare Our Dameware Software Options

Other SolarWinds Tools Designed to Support Remote End Users:

• SolarWinds IT Service Management Software
• SolarWinds Web Help Desk^®

Related Features:

• Remote Support for Android/iOS Devices
• Remote Screen Sharing
• Multiple Monitors Remote Desktop Support
• Mac Remote Control Software