Web-Based Remote Desktop
Resolve remote support problems from anywhere
Get web-based remote access typically in seconds no matter the distance
When you want to access a remote device to offer support to an end user, you don’t want to waste time waiting for a connection. After all, speed is essential to ensuring everyone’s productivity. You need a web-based remote control solution with a focus on providing fast connections and real-time screen sharing.
With SolarWinds® Dameware® Remote Everywhere (DRE), you’ll usually get connected to remote devices in less than 8 seconds. DRE can also help you connect to unattended machines, so you can offer remote support even if the end user isn’t there.
Once you’re connected, you can start offering remote assistance immediately. Since DRE gives IT techs important information about each remote device at the start of the session, they have the foundation they need to start solving the problem.
Provide web-based remote desktop support to a range of device types
With more people using personal devices for work than ever seen before, thanks to the combination of increasing remote work and BYOD policies, it’s important your remote software can let you connect to the many different devices and operating systems your organization’s end users might be using.
SolarWinds DRE is specifically designed to let you extend your remote desktop capabilities to a range of operating systems and device types, including macOS, Microsoft Windows, and Linux for desktops, laptops, and mobile devices. You can even connect across device types and operating systems. It gives cross-platform customer support. With Dameware Remote Everywhere, technicians also don’t need to be by a computer to offer remote support. DRE’s mobile app is built to let technicians make web-based remote connections right from mobile phones or tablets.
Find the root cause of end user issues faster with browser-based remote desktop software
The goal of a web-based remote desktop is to help IT technicians resolve technical problems for end users quickly, so everyone can work as productively as possible. With its fast connections, and possibility of a file transfer, SolarWinds Dameware Remote Everywhere is built to make it easier for IT to dive right in and start troubleshooting.
At the start of each remote session, DRE can provide system information, device details, BIOS, and Windows event log data to help guide troubleshooting efforts, so support technicians can find the root cause of the problem even faster. Fast remote connections and upfront information can help ensure technicians don’t waste any time as they strive to provide effective remote support.
Help maintain safety while using a web browser to access a remote machine
SolarWinds Dameware is built to help you more easily ensure the highest possible level of security with solutions designed with multi-factor authentication to help strengthen identity and authentication management.
Dameware Remote Support (DRS) is built to support an SSL based AES-256 encryption, Smart Card authentication, and interactive Smart Card login DRS is also designed to meet the requirements for compliance with Federal Information Processing Standards 140-2. Dameware Remote Everywhere is built to help keep user data safe with integrated advanced encryption protocols, two-factor authentication functionality, and multilevel permissions support.
What is a web-based remote desktop?
Do you find yourself asking…
A web-based remote desktop is a software solution that allows technicians to access desktop computers, laptops, or mobile devices remotely. Since the remote connection is made over the internet, it’s called a browser-based solution.
Remote desktop software lets IT technicians access end-user devices, so they can provide technical support as if they were sitting at the end user’s desk, even if they’re thousands of miles apart. With web-based remote desktop, techs can more easily connect to remote devices and take control using their own mouse and keyboard as if they belonged to the remote device. By controlling devices remotely, technicians can find and resolve problems instead of needing to communicate the entire process to the end user who may not be as technologically adept. Browser-based remote support can help save time and effort by helping ensure issues are resolved correctly the first time.
A web-based remote desktop is a software solution that allows technicians to access desktop computers, laptops, or mobile devices remotely. Since the remote connection is made over the internet, it’s called a browser-based solution.
Remote desktop software lets IT technicians access end-user devices, so they can provide technical support as if they were sitting at the end user’s desk, even if they’re thousands of miles apart. With web-based remote desktop, techs can more easily connect to remote devices and take control using their own mouse and keyboard as if they belonged to the remote device. By controlling devices remotely, technicians can find and resolve problems instead of needing to communicate the entire process to the end user who may not be as technologically adept. Browser-based remote support can help save time and effort by helping ensure issues are resolved correctly the first time.
Provide IT support from anywhere with web-based remote desktop software
Dameware Remote Everywhere
- Connect to remote devices typically in seconds
- Solve end-user issues faster with remote control support
- Offer the same level of support to remote workers as in-house employees from almost anywhere with an internet connection
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