Remote Desktop Administration—RDP Admin Tool

Simplify remote desktop administration and systems troubleshooting

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Fully functional for 14 days

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Multi-platform support

Built-in system tools

Remote access over the internet safely

Integration with help desk software

Multi-platform support

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Dameware^® Remote Support lets you quickly establish remote sessions to Windows, Mac OS X, and Linux computers. It also allows you to wake up sleeping servers and reboot powered-off computers using Intel vPro with AMT, Wake-on-LAN, and KVM support. Dameware Mini Remote Control (MRC) lets you to share desktops, chat with end-users, capture screenshots, and initiate remote connections via MRC, RDP, and VNC protocols. With built-in mobile app support, you can connect to remote computers from Android and iOS mobile devices and tablets without any additional cost.

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Fully functional for 14 days

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Built-in system tools

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Dameware Remote Support allows you to easily troubleshoot computers without initiating full remote control sessions. It offers built-in remote admin tools and TCP utilities to perform numerous remote Windows administration tasks, including:

Start/stop services and processes, edit registries, and view and clear event logs
Run network diagnostics
Access system properties, configuration, and installed software
Manage multiple Active Directory objects and domains
Move files and reformat disk drives
Run custom scripts with system tools and more

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Fully functional for 14 days

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Remote access over the internet safely

By deploying Dameware Remote Support in centralized mode, you can provide remote support to end-users anywhere, anytime. It allows you to safely access attended or unattended computers over the internet and troubleshoot them easily.

Dameware uses AES 256, 3DES/Triple DES, RC4, and FIPS 140-2 encryption algorithms to ensure safe remote session attributes. It also offers two-level authentication to strengthen security in remote desktop connections. It uses smart card logon and a PIN to authenticate technicians, canceling the need for a third-party card reader or middleware.

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Fully functional for 14 days

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Integration with help desk software

Remote Desktop Administration - RDP Admin Tool Dameware Use case type 1 3 Features Array Item - features item image

Dameware integration with SolarWinds® Web Help Desk® allows you to initiate remote connections directly from help desk tickets. The combination of help desk management and remote troubleshooting helps you:

Reduce the time it takes to resolve help desk tickets
Simplify help desk operations and issue resolution from a single console
Save session details, add screenshots, and create an audit trail for help desk requests
Monitor help desk performance and SLA fulfilment to improve customer satisfaction
Utilize parent-child ticketing relationships to expedite troubleshooting

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Fully functional for 14 days

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Get More on Remote Desktop Administration

Do you find yourself asking…

How does remote desktop administration work in Dameware?
Why is remote desktop administration important?
What is remote desktop administration and management?

SolarWinds^® Dameware^® remote desktop management software offers affordable, reliable support to end users anywhere, anytime (including B2B clients) for simplifying and optimizing remote desktop administration.

This remote desktop administration tool enables IT teams to offer better access support by allowing IT admins to connect instantly to any computer or device on their network, regardless of location, with only a few clicks.

Using Dameware Remote Support^® for remote desktop administration, IT professionals can access network-connected computers and devices regardless if they’re powered off, sleeping, hibernating, or crashed, thanks to built-in Intel vPro with Intel Active Management Technology or Wake-on-LAN (WoL) support capabilities. Adopting easy-to-use remote desktop management software helps make troubleshooting a critical incident faster, no matter where network issues arise.

To best support end-users and quickly resolve issues, Dameware remote desktop support tools offer two types of remote host internet sessions. In an attended session, a Dameware technician initiates an attended session from within the Dameware remote desktop management tool on an as-needed basis. The session disconnects when either the technician or the customer ends the session. IT admins can use these attended sessions in cases where they rarely or will likely never support the user again in the future.

In the second type of session, an unattended session, IT admins can choose from the list of hosts displayed in the Dameware admin tool. With this connection type, there’s no need for the end-user to actively engage in the support sessions, and it’s especially useful when technicians will likely need to access the device in the future. Technicians can use unattended sessions when they support employees working from home or outside your company’s network, including B2B clients.

By providing different options for quickly and easily connecting with network-enabled devices, Dameware offers remote desktop administration tools built to fit networks of any size, even those spread out across multiple locations, including B2B customers outside your network.

For many networks, big and small, network-connected computers and other devices, such as tablets and mobile phones, are not always physically located in the same place. And customer devices may be outside of your network altogether.

The Dameware remote desktop management software allows IT professionals to investigate and troubleshoot problems on any device from anywhere, making Dameware a safe and productive business tool with advanced admin features, such as unlocking user accounts and resetting passwords, creating or editing users, security groups and organizational units or editing group policies.

To help IT admins quickly identify and address problems, remote desktop administration tools let teams troubleshoot computers without initiating full control sessions. Dameware Remote Support offers built-in Remote Admin Tools for performing numerous Windows administration tasks. For example, the Dameware RDP admin tool allows admins to start and stop services and processes and edit registries, as well as view and clear event logs. Dameware remote desktop management tool can run network diagnostics while accessing system properties, configuration, and installed software. Admins can also move files from one device to another remotely while managing multiple Active Directory objects and domains.

And for expanded B2B support, Dameware remote desktop support tools seamlessly integrate with SolarWinds Web Help Desk^®, allowing admins to initiate remote connections directly from help desk tickets. The combination of help desk management and remote troubleshooting significantly helps to reduce the time needed to resolve tickets—all from a single console.

Dameware Remote desktop support tools also let admins save session details, add screenshots, and create an audit trail for help desk requests. This helps teams to better monitor help desk performance and service level agreement (SLA) fulfillment to improve customer satisfaction while expediting troubleshooting.

Because security concerns are always a factor in this process, Dameware remote desktop administration tool supports different authentication methods. Admins can define security policies within the OS to allow or prevent users from establishing an unauthorized connection to a remote system. Dameware always authenticates locally to remote systems and doesn’t increase or decrease the connected user’s permissions within the OS.

For example, if a user has administrator rights on the remote system when connecting to the system locally, the user will have administrator rights when connecting remotely with the RDP admin tool. Dameware Remote Support tool doesn’t log users into the OS of remote systems. Instead, they establish a remote connection to the desktop of the remote system. If no user is currently logged into the remote system, the remote desktop administration tool user must log into the OS as if connecting interactively. These security measures help ensure that only authorized users have remote access to a network’s systems and devices.

SolarWinds^® Dameware^® remote desktop management software offers affordable, reliable support to end users anywhere, anytime (including B2B clients) for simplifying and optimizing remote desktop administration.
This remote desktop administration tool enables IT teams to offer better access support by allowing IT admins to connect instantly to any computer or device on their network, regardless of location, with only a few clicks.
Using Dameware Remote Support^® for remote desktop administration, IT professionals can access network-connected computers and devices regardless if they’re powered off, sleeping, hibernating, or crashed, thanks to built-in Intel vPro with Intel Active Management Technology or Wake-on-LAN (WoL) support capabilities. Adopting easy-to-use remote desktop management software helps make troubleshooting a critical incident faster, no matter where network issues arise.
To best support end-users and quickly resolve issues, Dameware remote desktop support tools offer two types of remote host internet sessions. In an attended session, a Dameware technician initiates an attended session from within the Dameware remote desktop management tool on an as-needed basis. The session disconnects when either the technician or the customer ends the session. IT admins can use these attended sessions in cases where they rarely or will likely never support the user again in the future.
In the second type of session, an unattended session, IT admins can choose from the list of hosts displayed in the Dameware admin tool. With this connection type, there’s no need for the end-user to actively engage in the support sessions, and it’s especially useful when technicians will likely need to access the device in the future. Technicians can use unattended sessions when they support employees working from home or outside your company’s network, including B2B clients.
By providing different options for quickly and easily connecting with network-enabled devices, Dameware offers remote desktop administration tools built to fit networks of any size, even those spread out across multiple locations, including B2B customers outside your network.

Simple and affordable remote desktop administration tool

Sometimes getting to the root of an IT issue involves going right to the source.

Sometimes getting to the root of an IT issue involves going right to the source.
IT issues know no bounds, so why should the ability to troubleshoot IT issues only be reserved for machines on the network?
IT admins have enough on their plates without having to make house calls for IT troubleshooting.

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Fully functional for 14 days

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