Remote Desktop Administration—RDP Admin Tool

SolarWinds^® Dameware^® remote desktop management software offers affordable, reliable support to end users anywhere, anytime (including B2B clients) for simplifying and optimizing remote desktop administration.

This remote desktop administration tool enables IT teams to offer better access support by allowing IT admins to connect instantly to any computer or device on their network, regardless of location, with only a few clicks.

Using Dameware Remote Support^® for remote desktop administration, IT professionals can access network-connected computers and devices regardless if they’re powered off, sleeping, hibernating, or crashed, thanks to built-in Intel vPro with Intel Active Management Technology or Wake-on-LAN (WoL) support capabilities. Adopting easy-to-use remote desktop management software helps make troubleshooting a critical incident faster, no matter where network issues arise.

To best support end-users and quickly resolve issues, Dameware remote desktop support tools offer two types of remote host internet sessions. In an attended session, a Dameware technician initiates an attended session from within the Dameware remote desktop management tool on an as-needed basis. The session disconnects when either the technician or the customer ends the session. IT admins can use these attended sessions in cases where they rarely or will likely never support the user again in the future.

In the second type of session, an unattended session, IT admins can choose from the list of hosts displayed in the Dameware admin tool. With this connection type, there’s no need for the end-user to actively engage in the support sessions, and it’s especially useful when technicians will likely need to access the device in the future. Technicians can use unattended sessions when they support employees working from home or outside your company’s network, including B2B clients.

By providing different options for quickly and easily connecting with network-enabled devices, Dameware offers remote desktop administration tools built to fit networks of any size, even those spread out across multiple locations, including B2B customers outside your network.

For many networks, big and small, network-connected computers and other devices, such as tablets and mobile phones, are not always physically located in the same place. And customer devices may be outside of your network altogether.

The Dameware remote desktop management software allows IT professionals to investigate and troubleshoot problems on any device from anywhere, making Dameware a safe and productive business tool with advanced admin features, such as unlocking user accounts and resetting passwords, creating or editing users, security groups and organizational units or editing group policies.

To help IT admins quickly identify and address problems, remote desktop administration tools let teams troubleshoot computers without initiating full control sessions. Dameware Remote Support offers built-in Remote Admin Tools for performing numerous Windows administration tasks. For example, the Dameware RDP admin tool allows admins to start and stop services and processes and edit registries, as well as view and clear event logs. Dameware remote desktop management tool can run network diagnostics while accessing system properties, configuration, and installed software. Admins can also move files from one device to another remotely while managing multiple Active Directory objects and domains.

And for expanded B2B support, Dameware remote desktop support tools seamlessly integrate with SolarWinds Web Help Desk^®, allowing admins to initiate remote connections directly from help desk tickets. The combination of help desk management and remote troubleshooting significantly helps to reduce the time needed to resolve tickets—all from a single console.

Dameware Remote desktop support tools also let admins save session details, add screenshots, and create an audit trail for help desk requests. This helps teams to better monitor help desk performance and service level agreement (SLA) fulfillment to improve customer satisfaction while expediting troubleshooting.

Because security concerns are always a factor in this process, Dameware remote desktop administration tool supports different authentication methods. Admins can define security policies within the OS to allow or prevent users from establishing an unauthorized connection to a remote system. Dameware always authenticates locally to remote systems and doesn’t increase or decrease the connected user’s permissions within the OS.

For example, if a user has administrator rights on the remote system when connecting to the system locally, the user will have administrator rights when connecting remotely with the RDP admin tool. Dameware Remote Support tool doesn’t log users into the OS of remote systems. Instead, they establish a remote connection to the desktop of the remote system. If no user is currently logged into the remote system, the remote desktop administration tool user must log into the OS as if connecting interactively. These security measures help ensure that only authorized users have remote access to a network’s systems and devices.

Remote administration is the ability to connect to remote locations to administer technical assistance without needing to be physically near a system. Remote management refers to the remote operation of multiple computers or devices within a network from a single device. The term remote location could refer to a computer on a different floor but could also mean a server on the other side of the world.

Remote administration and management work by creating a secure connection between two or more computers, which is useful for IT admins who must troubleshoot end-user devices from afar, including B2B client devices.

Remote administration and management can also be helpful for employees who are out of office but want to access their workstation, whether they’re working from home or some other off-site location. Remote administration and management are common for IT professionals who manage help desks and provide technical support to networks of all sizes, from small businesses to enterprise networks with locations and devices all over the world.

Additionally, out-of-network remote administration and management require more specific technology to form secure connections. These secure connections can be provided by a VPN connection, but the flexible option for remote desktop administration can be better achieved via an internet proxy. An internet proxy acts as an intermediary device enabling network connectivity between two (or more) devices. With this method, computers and devices don’t talk to each other directly. Instead, the proxy receives traffic from one computer before sending the information to the other device.

As networks grow to encompass myriad devices and accommodate many different types of workplaces, including B2B customers and work-from-home or hybrid work environments, ensuring this level of remote functionality and security has never been more crucial.