Remote Desktop Administration—RDP Admin Tool

For many networks, big and small, network-connected computers and other devices, such as tablets and mobile phones, are not always physically located in the same place. And customer devices may be outside of your network altogether.

The Dameware remote desktop management software allows IT professionals to investigate and troubleshoot problems on any device from anywhere, making Dameware a safe and productive business tool with advanced admin features, such as unlocking user accounts and resetting passwords, creating or editing users, security groups and organizational units or editing group policies.

To help IT admins quickly identify and address problems, remote desktop administration tools let teams troubleshoot computers without initiating full control sessions. Dameware Remote Support offers built-in Remote Admin Tools for performing numerous Windows administration tasks. For example, the Dameware RDP admin tool allows admins to start and stop services and processes and edit registries, as well as view and clear event logs. Dameware remote desktop management tool can run network diagnostics while accessing system properties, configuration, and installed software. Admins can also move files from one device to another remotely while managing multiple Active Directory objects and domains.

And for expanded B2B support, Dameware remote desktop support tools seamlessly integrate with SolarWinds Web Help Desk^®, allowing admins to initiate remote connections directly from help desk tickets. The combination of help desk management and remote troubleshooting significantly helps to reduce the time needed to resolve tickets—all from a single console.

Dameware Remote desktop support tools also let admins save session details, add screenshots, and create an audit trail for help desk requests. This helps teams to better monitor help desk performance and service level agreement (SLA) fulfillment to improve customer satisfaction while expediting troubleshooting.

Because security concerns are always a factor in this process, Dameware remote desktop administration tool supports different authentication methods. Admins can define security policies within the OS to allow or prevent users from establishing an unauthorized connection to a remote system. Dameware always authenticates locally to remote systems and doesn’t increase or decrease the connected user’s permissions within the OS.

For example, if a user has administrator rights on the remote system when connecting to the system locally, the user will have administrator rights when connecting remotely with the RDP admin tool. Dameware Remote Support tool doesn’t log users into the OS of remote systems. Instead, they establish a remote connection to the desktop of the remote system. If no user is currently logged into the remote system, the remote desktop administration tool user must log into the OS as if connecting interactively. These security measures help ensure that only authorized users have remote access to a network’s systems and devices.