On-Demand Remote Support

Improve remote customer support with on-demand remote support software

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Improve communication between end users and technicians for better remote support sessions



SolarWinds® Dameware® Remote Everywhere (DRE) is built to improve communication between end users and support technicians. DRE supports easy-to-use live chatting, file transfers, screen sharing, and other key capabilities during remote support sessions to help improve the on-demand remote support experience. DRE also enables you to install calling cards on remote computers to more easily allow end users to connect to remote sessions by simply clicking the applet. DRE is built to generate a single calling card or groups of remote calling cards technicians can manage via the centralized interface in DRE.

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Provide attended and unattended customer support by using on-demand remote support software



Dameware Remote Everywhere is designed to support real-time unattended and attended remote access. Complete attended or unattended file transfers using intuitive capabilities like drag-and-drop and easily start an attended or unattended support session by sending a DRE support link. DRE also enables you to share or transfer support sessions before accepting a new request.

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Access the centralized, web-based platform anywhere, anytime—even on mobile devices



DRE is built to leverage an intuitive platform accessible anywhere, anytime. You can begin remote support sessions on DRE using a Windows, Linux/Unix, or macOS device—including your computer, tablet, or cell phone. The DRE Admin Area Dashboard is designed to show you data at a glance, such as online users and active, missed, or running sessions from the last 24 hours. You can also deploy scripts, modify devices, and perform audits on DRE.

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Improve safety when it comes to attended remote access and unattended remote access



DRE remote support software leverages security features designed to help you keep user data safe and sessions more secure. Whenever you begin a web-based remote support session, DRE generates a PIN code for authentication before commencement. DRE is also designed to use AES-256 encryption for every session. Along with encryption and authentication, DRE enables you to restrict end users access to the End User Area to help prevent unauthorized changes.

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Generate and remotely access reports and session logs for useful reference



The reports and logs in DRE are designed to help you more easily keep track of remote support sessions. DRE enables you to log file transfers and chat conversations in Session details and video record attended or unattended access sessions for future reference or training purposes. DRE enables you to make and automate performance reports, survey reports, deferred support reports, and more. You can also access DRE reports and logs whenever, wherever.

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On-demand remote support for attended and unattended sessions

Dameware Remote Everywhere

  • Support file transfers, screen sharing, live chats, and more during remote support sessions
  • Access on-demand remote support software from any device, anytime
  • Improve the safety of remote customer support efforts through authentication and encryption methods
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