Switch to the cloud and accelerate your service management
Leave your on-premises setup behind and see how SolarWinds® Service Desk can unlock the full potential of your ITSM
Ready to make a move? We’re here to help.
Not just a systems change—it's a smarter upgrade
Moving to the cloud isn’t just about migration, it’s a chance to modernize and reshape your business by uniting teams, tasks, and knowledge on one seamless platform.
Modernize your ITSM experience
By simplifying navigation and reducing complexity, teams can resolve issues faster, improve collaboration, and deliver exceptional user experiences.
Imagine ITSM tools so intuitive, agents solve issues in a snap, and employees get help without the hassle. Faster resolutions, happier teams, and smiles all around—modern UX makes it happen.
Get to resolutions faster with AI and automations
Enhance employee experiences and save agent time with automation and AI-driven service management.
Maintenance, upgrades, and security requirements handled automatically
Ditch manual server upkeep. The Service Desk automates maintenance, upgrades, and security in the cloud. Efficiency, simplified.
Enable better solutions across the whole organization
Reducing the barriers that prevent your company from working together is crucial for success. Empower your teams to integrate systems and enable seamless collaboration across departments.
Provide proactive support with full asset visibility
Discover, track, and manage the assets powering your business with a full view of how they work together.
Provide high-quality services your employees expect
As your business grows, a good service management setup can help you deliver high-quality services by utilizing features that optimize workflows and boost efficiency.
Your security is our priority
Our cloud platform is powered by a secure and scalable infrastructure designed to safeguard your data, meet compliance standards, and grow with your organization’s needs. For detailed information on our security practices, certifications, and compliance frameworks, read more in the SolarWinds Trust Center.
Frequently Asked Questions
Switching to Service Desk offers numerous benefits, including a modernized ITSM experience, faster issue resolution through AI and automation, and seamless cloud-based management. With Service Desk, you can streamline workflows, improve collaboration across teams, and provide a more efficient and satisfying service experience for both employees and IT teams.
Yes, absolutely. Your organization retains full ownership of your Web Help Desk instance and all associated data after migrating to SaaS. As long as you maintain your instance, you will continue to have access to your data.
Yes, you can migrate data to Service Desk at any point, even if you initially choose to start with a fresh instance. SolarWinds Service Desk is designed to accommodate flexible migration paths. You can read more about migration options in Phase 4 of the migration documentation.
SolarWinds provides comprehensive support throughout your migration journey to SolarWinds Service Desk. From the initial assessment, planning, preparation, and migration phases, you’ll have access to detailed migration guides, 1:1 expert advice, and actionable steps to ensure a smooth transition. Additionally, SolarWinds offers resources like Getting Started Guides to help your team adapt quickly and effectively. Whether you’re a project manager, systems administrator, support agent, or executive sponsor, you’ll have the tools and support needed to manage the migration process with confidence.