Proxy Feature for Remote Desktop Connections Over the Internet

Access remote systems management tools in one easy-to-use package

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Connect to Users

Manage Remote Users

Assistance From Anywhere

Remote Control

Deploy Dameware in centralized mode to connect to users outside your LAN

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When deployed in the centralized mode, SolarWinds® Dameware® Remote Support (DRS) lets you more easily connect to computers located outside your LAN. Dameware is built to allow IT technicians to initiate over-the-internet remote sessions via a safe internet proxy.

With a proxy to relay and better safeguard communications between network devices and end users located outside the firewall, connected devices outside your LAN can be managed quickly and professionally.

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Manage remote users more effectively

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Dameware Remote Support can be deployed in Centralized Mode with the Dameware Central Server (DCS). The DCS comes with three components designed for advanced management and streamlined service and support delivery. These include:

The Dameware Administration Console for centralized user, license, and host list management
The Dameware Mobile Gateway for remote control sessions from iOS and Android devices
The Dameware Internet Proxy for safe, outside-the-firewall connections

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Provide technical assistance quickly and easily regardless of end-user location

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Supporting traveling or remote end users can be frustrating. This often requires lengthy phone conversations between end users and help desk pros, and step-by-step instructions for troubleshooting remote devices.

The Dameware Internet Proxy Server provides a self-hosted platform to make it easier to have remote control sessions on computers outside of your firewall. After configuring the Dameware Internet Proxy, IT and help desk pros can engage with remote endpoints located anywhere in the world by using the same tools used to support computers located inside the firewall. This gives IT pros access to the same great features for remote endpoints like laptops and desktops, regardless of operating system, so you can leverage DRS troubleshooting capabilities for a wider range of end users.

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Remotely control Windows computers outside the corporate network

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With the Mini Remote Control Internet Session feature included in Dameware Remote Support software, IT and Help Desk pros can more easily:

Remotely control many different device types, including Windows computers, located outside the corporate network
Lock out end-user keyboard and mouse controls
Chat with end users during troubleshooting sessions
Remotely connect to unattended computers without the end user being present

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Get More on Remote Desktop Over Internet

Do you find yourself asking…

How to access a remote desktop over the internet
How does a proxy help to connect remotely to a different computer?
How does Dameware Remote Support use a proxy to connect to a computer outside the LAN?
Related Resources and Tools

Accessing a remote desktop over the internet can require what’s known as a proxy. A proxy serves as a middleman that allows devices to establish an indirect connection when a direct connection isn’t safe or technically possible.

Achieving computer remote access through a proxy is a key capability when you need to reach and troubleshoot corporate devices from outside the firewall. With an increasing number of professionals working remotely or from home, some businesses may require users to access corporate devices from their personal computers. It’s important to be able to create a safe and reliable connection between devices in either of these scenarios.

There are a few ways to use a proxy to access a remote desktop over the internet, including the following:

VPN: A virtual private network (VPN) is not technically a proxy, but it offers similar functionality as a proxy if you’d like to set up remote access to a corporate network. It provides encryption for network traffic, helping avoid unauthorized access. A VPN can involve installing VPN client software on end-user devices. Used alone, a VPN may not offer useful remote control features, such as screen sharing or command prompts.

HTTPS Proxy: Another option is an HTTPS proxy, which is typically used to set up a secure web traffic proxy. Microsoft allows for Remote Desktop Protocol (RDP) connections via HTTPS proxies, but this can require additional setup.

SSH Tunnels: SSH (secure shell) servers can be used as a proxy to route traffic. You can configure port forwarding between the server and the end-user device. However, because SSH servers don’t usually compress network traffic, this method can lead to a slower connection when sharing screens or performing similar actions.

Internet Proxy With Software: While the above options require you to set up and manage the proxy, it’s also possible to use remote desktop software with proxy support designed for safe RDP connections to enable a more straightforward, user-friendly remote connection process.

Using software with a built-in proxy to access a remote desktop over the internet can help ensure the connection is possible (as it can bypass a firewall) and safe (by avoiding the public internet). With remote desktop software, businesses can make the process of remote connection easier, safer, and more effective.

Accessing a remote desktop over the internet can require what’s known as a proxy. A proxy serves as a middleman that allows devices to establish an indirect connection when a direct connection isn’t safe or technically possible.
Achieving computer remote access through a proxy is a key capability when you need to reach and troubleshoot corporate devices from outside the firewall. With an increasing number of professionals working remotely or from home, some businesses may require users to access corporate devices from their personal computers. It’s important to be able to create a safe and reliable connection between devices in either of these scenarios.
There are a few ways to use a proxy to access a remote desktop over the internet, including the following:
VPN: A virtual private network (VPN) is not technically a proxy, but it offers similar functionality as a proxy if you’d like to set up remote access to a corporate network. It provides encryption for network traffic, helping avoid unauthorized access. A VPN can involve installing VPN client software on end-user devices. Used alone, a VPN may not offer useful remote control features, such as screen sharing or command prompts.
HTTPS Proxy: Another option is an HTTPS proxy, which is typically used to set up a secure web traffic proxy. Microsoft allows for Remote Desktop Protocol (RDP) connections via HTTPS proxies, but this can require additional setup.
SSH Tunnels: SSH (secure shell) servers can be used as a proxy to route traffic. You can configure port forwarding between the server and the end-user device. However, because SSH servers don’t usually compress network traffic, this method can lead to a slower connection when sharing screens or performing similar actions.
Internet Proxy With Software: While the above options require you to set up and manage the proxy, it’s also possible to use remote desktop software with proxy support designed for safe RDP connections to enable a more straightforward, user-friendly remote connection process.
Using software with a built-in proxy to access a remote desktop over the internet can help ensure the connection is possible (as it can bypass a firewall) and safe (by avoiding the public internet). With remote desktop software, businesses can make the process of remote connection easier, safer, and more effective.
Other SolarWinds tools to help support remote end-users:
Dameware Remote Everywhere
SolarWinds Patch Manager
SolarWinds Web Help Desk^®
Related features:
Management Software for Active Directory
Active Directory User Export
Smart Card Authentication
Flexible Deployment Option
Central Server and Administration Console

Use a proxy to enable remote connections to devices outside the corporate network

Dameware Remote Support

Allow remote users to connect to another computer quickly and safely within the LAN
Initiate safe over-the-internet remote sessions without requiring a VPN connection
Manage remote devices from a centralized proxy server, and communicate with remote users effectively

Starts at

No monthly fees, connect to unlimited end devices

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Fully functional for 14 days

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