Remote Support Tool for Android and iOS Mobile Devices

Connect to end users to provide mobile remote support

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Fully functional for 14 days

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Support from your mobile device

Availability of remote desktop for various systems

Intuitive controls

Convenient access to PCs

Various mobile OS availability

Provide support from your mobile device

Remote Support Tool for Android and iOS Mobile Devices Dameware Use case type 1 0 Features Array Item - features item image

Dameware^® Remote Support now includes Dameware Mobile, a mobile application that brings the Dameware award-winning remote control features to your Android and iOS devices.

Access Windows computers from Android or iOS devices
Support desktops, laptops, and servers from anywhere
Share end-users’ screens during support sessions

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Fully functional for 14 days

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Mobile remote desktop for Windows from Android and iOS devices

Remote Support Tool for Android and iOS Mobile Devices Dameware Use case type 1 1 Features Array Item - features item image

Dameware Mobile lets you remotely control Windows computers from your Android device, iPhone, or iPad via the Dameware proprietary protocol. The remote control tool included in the Dameware Mobile is the same desktop remote control mechanism used in the desktop versions of Dameware Remote Support and Mini Remote Control. This protocol provides a better support platform than simple RDP connections because it allows IT pros and end-users to share the desktop screen during remote support sessions.

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Intuitive mouse, keyboard, and hotkey controls for mobile

Remote Support Tool for Android and iOS Mobile Devices Dameware Use case type 1 2 Features Array Item - features item image

Managing remote systems with the Dameware mobile remote desktop software is simple thanks to its easy-to-use interface. Dameware Mobile’s virtual mouse allows users to double-click on objects, files, and folders on the end-user’s system. The virtual mouse can also be used to right-click or drag-and-drop items. A keyboard complete with Start, Esc, and Ctrl buttons can be accessed easily with one tap to the user interface. Dameware Mobile also includes hotkeys for opening a command prompt, Ctrl-Alt-Del, and zooming in or out to get a better view of the end-user’s desktop.

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Convenient access to frequently used computers and credentials

Remote Support Tool for Android and iOS Mobile Devices Dameware Use case type 1 3 Features Array Item - features item image

Dameware Mobile lets you add laptops, desktops, or servers to a Favorites list for quick and easy access to frequently used computers. Recently accessed computers can also be reached from a list of recent connections. Dameware Mobile allows you to save connection details including login credentials for each computer you access, making it easy to reconnect to computers you have accessed in the past.

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Remote desktop from Android, iPhone, or iPad

Remote Support Tool for Android and iOS Mobile Devices Dameware Use case type 1 4 Features Array Item - features item image

Dameware Remote Support includes the Dameware Mobile Gateway service, which allows remote connections to Windows computers on your network from Android and iOS devices. The Dameware Mobile Gateway service can be configured on a server that is placed in a DMZ, internet-facing, or accessible through a VPN connection. Remote sessions initiated from mobile devices are controlled by the Mobile Gateway service, for safe connections through a server that you control.

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Get More on Remote Support

Do you find yourself asking…

How does remote control for mobile devices work in Dameware?
Why do you need to remotely control and support your company’s mobile devices?
What can you remotely manage on Android devices using Dameware?

Easily improve your mobile device management remote control. When you’ve installed the Central Server through Dameware^® Remote Support (DRS™) Android or iOS, you can then install, configure, and utilize the Mobile Gateway component. This feature allows you to make connections from a mobile device, including an iOS or Android device, to computers within your firewall.

This remote control mobile phone proxy also enables you to connect to end users working outside the network via a safe over-the-internet remote session. Additionally, users can send a remote connection link, which, when opened and accepted, will provide mobile device management remote control without having to set up a VPN.

For on-call techs, using a remote control Android phone to provide IT support lets you quickly make connections to computers for troubleshooting no matter where you are. And with this remote control mobile phone option, you’re not tied to your laptop.

To get started with Dameware Mobile Gateway for mobile device management remote control, download the app on your smartphone and walk through the connection based on the necessary settings.

Change remote control mobile phone configurations as needed. You can change what Dameware allows in terms of the number of concurrent mobile client connections. The default is 100, but you can raise this number to 250 maximum if you expect more than 100 technicians to work on end-user support simultaneously. You can also adjust this number as low as five, which prevents your team from starting more than five sessions at a given time.

The mobile client idle time is adjustable, with a minimum of one minute, determining how quickly an idle client session will be automatically closed. A shorter time is recommended for security reasons.

For companies using remote control Android phones or iOS phones, this option for mobile device management remote control provides several IT support features.

DRS comes with built-in remote control mobile phone tools allowing you to:

Start, stop, and restart Windows services
View and stop Windows processes
View and clear Windows event logs
Run custom scripts
Edit and modify registries
Copy and delete files
Manage disks, shares, peripherals, and more
Remote control mobile phones
Remote control Android phones
Remote control for tablets
Remotely manage all Android devices

Supporting your company’s mobile devices, or using a mobile device to provide support, expands your troubleshooting flexibility and ensures employees are fully supported no matter what device they’re using. It makes it easier to identify and solve problems affecting productivity, no matter where the problem is located.

For companies having adopted devices running on Android or iOS, remote control access can support the integration of corporate networks and remote devices, including remote control for tablets and mobile phones, so system administrators don’t need to go directly to a server’s location to troubleshoot—they can log in and provide remote support for Android or iOS from their desk.

Remote computer access works by enabling a connection between two or more computers or devices, including tablets and mobile phones. This access is useful for admins who need to troubleshoot end-user devices to provide mobile device remote support for Android or iOS. Or it can be useful for employees who aren’t at their office and want to access their workstations, whether from home or another off-site location.

Out-of-network remote computer access requires specific technology to form a secure connection. This can be a VPN connection, but a more flexible option, especially for remote support, is an internet proxy. An internet proxy serves as an intermediary device for enabling a network connection between two (or more) devices. The devices don’t talk to each other directly—instead, the proxy receives traffic from one computer and sends it to the other device.

Using an internet proxy helps enhance the security of the remote connection. It makes it possible to reach devices that would otherwise be behind a firewall and inaccessible for connections outside the corporate network. With a proxy remote access tool, admins or employees can access or control their computers from off-site locations or remote control a mobile phone or tablet from afar.

Remote access software offers helpful services and can enable IT teams to deliver better mobile device management remote control. These tools support help desk services by allowing secure and efficient remote access, helping teams to improve mean time to resolution and deliver a better overall user experience, especially for mobile device remote support.

Easily improve your mobile device management remote control. When you’ve installed the Central Server through Dameware^® Remote Support (DRS™) Android or iOS, you can then install, configure, and utilize the Mobile Gateway component. This feature allows you to make connections from a mobile device, including an iOS or Android device, to computers within your firewall.
This remote control mobile phone proxy also enables you to connect to end users working outside the network via a safe over-the-internet remote session. Additionally, users can send a remote connection link, which, when opened and accepted, will provide mobile device management remote control without having to set up a VPN.
For on-call techs, using a remote control Android phone to provide IT support lets you quickly make connections to computers for troubleshooting no matter where you are. And with this remote control mobile phone option, you’re not tied to your laptop.
To get started with Dameware Mobile Gateway for mobile device management remote control, download the app on your smartphone and walk through the connection based on the necessary settings.
Change remote control mobile phone configurations as needed. You can change what Dameware allows in terms of the number of concurrent mobile client connections. The default is 100, but you can raise this number to 250 maximum if you expect more than 100 technicians to work on end-user support simultaneously. You can also adjust this number as low as five, which prevents your team from starting more than five sessions at a given time.
The mobile client idle time is adjustable, with a minimum of one minute, determining how quickly an idle client session will be automatically closed. A shorter time is recommended for security reasons.
For companies using remote control Android phones or iOS phones, this option for mobile device management remote control provides several IT support features.
DRS comes with built-in remote control mobile phone tools allowing you to:
Start, stop, and restart Windows services
View and stop Windows processes
View and clear Windows event logs
Run custom scripts
Edit and modify registries
Copy and delete files
Manage disks, shares, peripherals, and more
Remote control mobile phones
Remote control Android phones
Remote control for tablets
Remotely manage all Android devices

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