A More Affordable Alternative to LogMeIn (GoTo)
Save your budget without compromising great monitoring capabilities
Maximize budgets
SolarWinds® Dameware® Remote Everywhere (DRE) is an affordable SaaS solution alternative to LogMeIn (GoTo) Rescue. DRE is licensed at $540 for one concurrent technician for one full year of service. Every DRE license supports 500 endpoints (devices where agents are deployed) and includes support for mobile devices. With GoTo rescue, you will need to pay $1,749 per year.
With DRE, you will also get VoIP and video conference calls, a mobile app for technicians, and 24/7 customer support for the entirety of your subscription as well as SolarWinds® Academy classes.
Improve Customer Satisfaction
We know you’re measured by end-user satisfaction, so you need to have all the available tools to succeed. DRE allows the requester to see their position in the request queue via the applet; you can also run multiple support sessions simultaneously and gather end-user and technician feedback after the remote session is finished.
Clarify questions with your end user as needed
Do you have any additional questions regarding the end user’s request? Connect via pre-session or in-session chat or by using VoIP and video conference calls, which GoTo Rescue doesn’t offer. Messages are automatically saved in session logs. Additionally, any file (PDF, JPG, etc.) can be attached to the support ticket or to the session logs when it’s needed.
Security is key in today’s world
Don’t let hackers steal your end users’ data. DRE is designed to keep data safe via advanced encryption protocols and support for two-factor authentication and multi-level permissions. The same as GoTo, it uses FIPS (140-2)-compliant encryption modules and libraries in Windows-to-Windows sessions.
Fast and powerful remote support
SolarWinds Dameware Remote Everywhere lets you connect from anywhere with an internet connection and typically connects to workstations in less than eight seconds, allowing you to quickly begin providing support to an end user.
“This software is being used by the IT department to support them in house companies within the organization as well as 3 satellite office[s] off-network. Dameware Remote Everywhere allows us to seamlessly connect to endpoints no matter where they are as long as the user has a network connection.”
Systems and Security Administrator
Guy Yocom Construction
LogMeIn (GoTo) alternative for remote support and IT administration
Dameware Remote Everywhere
Let’s talk it over.
Contact our team. Anytime.