Ticket Tracking System
Automate your ticket tracking system to improve efficiency
Streamline ticket resolution with a ticket tracking system
SolarWinds® Web Help Desk® (WHD) is built to automate the process of ticket creation to help improve both the efficiency and the effectiveness of your technicians. WHD can automatically create tickets based on service requests, no matter the origin. The tool can then categorize those tickets based on factors like the type of issue, priority, and source. This can help technicians organize their workflow and helps ensure they know which tickets demand their focus and which tickets should be escalated.
Gain insights on tickets at every stage, from creation to resolution
Web Help Desk is designed to let you track your tickets throughout their
lifecycles, from initial creation to final resolution. SolarWinds WHD can also
let technicians update and add notes to tickets to inform end users of the
progress of their
service requests. These notes can be accompanied by alerts informing users and other
technicians when there’s an important update to their ticket, helping keep
everyone in the loop without flooding them with unnecessary information.
Help reduce human error and decrease SLA breaches by using ticket system software
Automate tickets
and set alerts with Web Help Desk to reduce human error and help make sure you
don’t violate your
service level agreements (SLAs) by leaving important tickets unresolved. You need a ticket system
tool capable of prioritizing the most important tickets and alerting you when
you’re facing an approaching SLA timeline.
Get More on Ticket Tracking System
Do you find yourself asking…
IT tickets are an organization’s records of detected and reported issues. They act as both a record of the work needing to be done and what’s already been performed by technicians. An IT ticket should contain information documenting the work completed to resolve or close out a specific issue.
An IT ticket is created when an end user submits a help desk request, which is typically related to a problem with a specific component of your network and systems as well as other hardware and software requests.
IT tickets are an organization’s records of detected and reported issues. They act as both a record of the work needing to be done and what’s already been performed by technicians. An IT ticket should contain information documenting the work completed to resolve or close out a specific issue.
An IT ticket is created when an end user submits a help desk request, which is typically related to a problem with a specific component of your network and systems as well as other hardware and software requests.
Looking for more? Upgrade to an ITIL-ready, service experience.
Try SolarWinds Service Desk for more functionality in asset and service management.
- Full ITIL suite (incident, problem, change, release) paired with customizable automation
- Automated asset discovery with integrated CMDB for real-time impact on technology and services
- Powerful service catalog workflow engine and a user-friendly service portal