Reliable and Trustworthy Healthcare Help Desk Software
Limit the impact of IT issues
Deliver timely and trustworthy support
Hospital and healthcare institutions’ staff relies on IT services to quickly resolve technology issues and cannot
afford lengthy delays caused by outages and or IT issues, especially when patient care is impacted and life-sustaining
devices are involved. Help desk software plays a critical role in responding to these technology emergencies, allowing
proper tracking, management, and escalation of IT issues as needed. Combining a robust ticketing system with leading IT asset management capability
closely connects support teams with frontline end-users and speeds critical issue resolution.
Track and manage assets with greater control
Without integrated asset tracking, healthcare IT support teams face endless challenges when providing support. Tracking
down details on parts, billings, recalls, system updates, or scheduling replacements can present a massive time and
resource burden on support staff that is already stretched thin. Built-in IT change management functionality for
assets enables Web Help Desk® software users users to accurately track and manage inventory, link assets
to IT tickets, track asset history, and help
ensure that all devices are accounted for and receive the necessary inspections, maintenance, repairs, and updates.
Prioritize problems with multi-level escalation
Effective help desk software adapts to your organization's triage and escalation process. Easy-to-configure technician groups and tiered fulfillment levels facilitate intuitive service for ticket resolution. As medical technology fails, users can escalate issues easily, leading to healthy patients and satisfied stakeholders.
Communicate effectively with all stakeholders
Communication with
support end-users is
essential in any organization, but even more so in a healthcare setting. Help desk software allows users to communicate
with the IT team via multiple mediums, enabling the help desk software itself to act as a central repository for knowledge base
documenting these interactions.
Of course, utilizing a user-friendly help desk interface facilitates faster communication and speeds up support
delivery. When resolving IT issues is paramount, that same level of communication needs to be bi-directional. Help desk software allows not only
effective communication on the status of tickets via a web portal, but also by way of email and SMS messages.
support end-users is
essential in any organization, but even more so in a healthcare setting. Help desk software allows users to communicate
with the IT team via multiple mediums, enabling the help desk software itself to act as a central repository for knowledge base
documenting these interactions.
Of course, utilizing a user-friendly help desk interface facilitates faster communication and speeds up support
delivery. When resolving IT issues is paramount, that same level of communication needs to be bi-directional. Help desk software allows not only
effective communication on the status of tickets via a web portal, but also by way of email and SMS messages.
Provide healthcare organizations with reliable, prioritized IT support
Powerful help desk solution with automated ticketing and escalation and asset management.