Enterprise Help Desk Software for Growing IT Support Needs
Match enterprise IT support to the growing needs of your business
Increase scalability with customizable software
Growing businesses must routinely reconfigure and automate their enterprise help desk software to adjust to their changing needs. Enterprises need a system not bound by the limitations of legacy tickets, with a high level of customization, and equipped with capabilities to let them match support objectives with organizational goals.
SolarWinds® Web Help Desk® (WHD) software allows businesses to support multiple companies, departments, and projects without compromising scale or efficiency. With flexible, customizable software, WHD is designed to make it easier for businesses to scale and simplify their escalation processes, so even complex issues can be resolved more quickly.
Triage problems with multi-level escalation
Not every technician is equipped to handle every problem that comes their way. When a request needs to go to a different IT team member, the handoff should be quick and seamless. As an effective help desk software for enterprises, WHD can be customized to suit and optimize your organization’s way of triaging and escalating client requests. Easy-to-configure technician groups and tiered fulfillment levels are built to make ticket resolution easier. Delegating and dividing issues among the right team members quickly can lead to quicker enterprise IT support solutions and more satisfied users.
Seamlessly integrate IT support with ITOM software
Enterprise organizations need scalable enterprise help desk software seamlessly integrated into existing IT operations management software and ITIL framework. Through connecting the software programs in support of performance and IT operations—like network management or asset management—tech tickets can be automatically created and acted upon when needed. With seamless integration between overall network management and incident resolution, WHD is designed to make it easier to stay on top of performance issues, failures, and configuration changes.
Cost-effective and configurable IT support solutions
Enterprise business are often forced to choose between affordability, flexibility, and ease of use when selecting an IT support software system. SolarWinds Web Help Desk is built so enterprises don’t have to sacrifice one for the other, as it’s cost-effective, configurable, and easy to learn. If your enterprise is looking for a standardized, scalable, and comprehensive solution for addressing end-user issues, look no further than the customizable capabilities of WHD.
Use automated ticket tracking to prioritize problems
An automated enterprise ticketing system can help automate the key capabilities your IT team needs for effective resolution. For example, the automated ticket creation feature helps ensure help desk teams always have the right information to work with, while automated ticket assignment helps ensure workloads remain balanced and efficient. Additionally, automated routing and escalation can help ensure enterprise service tickets always end up with the right support agent at the right time.
These automation functionalities can save help desk teams valuable time and effort and increase productivity. As a result, customer service issues are resolved quickly and efficiently.
Get More on Enterprise Help Desk
Do you find yourself asking…
Enterprise help desks focus on practical and tactical approaches for handling tech tickets and fulfilling client requests for assistance. The assistance provided by an enterprise help desk is specific to the product or service offered by the larger enterprise.
Traditionally, help desks have primarily been focused on the technology itself rather than the experience of the end user. The goal was to ensure critical IT resources were operating smoothly and allowing the business to function at its highest capacity. This is still a priority with the latest help desk software, but now there’s equal emphasis placed on optimizing the customer experience through efficient IT systems.
A user might contact an enterprise help desk if they needed help resetting a password or repairing a server. The most important thing a help desk does is provide incident management and escalation services designed to help users resolve technical issues as quickly possible. It minimizes wait times, offers solutions, and facilitates the main function of the organization through systematic ticket management.
What makes help desks so useful for customers can also help enterprises run smoothly. In large companies, employees need a one-stop shop for solving issues both inside and outside the IT sector. When it comes to HR, for example, help desk software can help implement service catalogs and employee self-service portals. This process standardizes operations across different departments and makes it easier for everyone within the company to find what they need and act accordingly. Adapting help desk software to the needs of an enterprise makes it easier to troubleshoot within the corporate network and solve problems quickly without outside assistance.
Enterprise help desks focus on practical and tactical approaches for handling tech tickets and fulfilling client requests for assistance. The assistance provided by an enterprise help desk is specific to the product or service offered by the larger enterprise.
Traditionally, help desks have primarily been focused on the technology itself rather than the experience of the end user. The goal was to ensure critical IT resources were operating smoothly and allowing the business to function at its highest capacity. This is still a priority with the latest help desk software, but now there’s equal emphasis placed on optimizing the customer experience through efficient IT systems.
A user might contact an enterprise help desk if they needed help resetting a password or repairing a server. The most important thing a help desk does is provide incident management and escalation services designed to help users resolve technical issues as quickly possible. It minimizes wait times, offers solutions, and facilitates the main function of the organization through systematic ticket management.
What makes help desks so useful for customers can also help enterprises run smoothly. In large companies, employees need a one-stop shop for solving issues both inside and outside the IT sector. When it comes to HR, for example, help desk software can help implement service catalogs and employee self-service portals. This process standardizes operations across different departments and makes it easier for everyone within the company to find what they need and act accordingly. Adapting help desk software to the needs of an enterprise makes it easier to troubleshoot within the corporate network and solve problems quickly without outside assistance.
Enterprise help desk software improves enterprise IT support
Web Help Desk