Help Desk Software for Schools and Universities
with Web Help Desk
Support your students, educators, and staff with help desk software for educational institutions.
Take the Frustration Out of Tech Support for Students and Staff
SolarWinds® Web Help Desk® ticketing and asset management software provides better service for teachers and students. It saves time and provides an easy-to-use method for students to request technology support, as well as a frustration-free way for IT staff to stay up to date on tickets and offer better service to your student population. The software features automated ticket prioritization, helping manage multiple requests effectively.
Promote self-service with a robust knowledge base
Responding to repetitive, run-of-the-mill questions takes up valuable time that could be spent working on new or more complicated issues. Leveraging the built-in, searchable, and easy-to-use knowledge base enables IT support staff to create and maintain FAQ articles directly from a ticket and make them available to end-users. Providing this resource can help limit the number of inbound service requests, frees the IT support agent from ticket overhead management, and allows users to quickly find the answers to the most common issues when they need them.
Seamlessly integrates into your IT infrastructure
With each passing semester, students, faculty, and staff come and go. Among the many challenges this dynamic presents is the need to ensure the right individuals are granted access to the ticketing system to manage their support needs. Leveraging help desk software for education, designed to synchronize with your LDAP or AD server, brings added efficiency to the process of onboarding new end users and supports SSO capabilities for improved end-user experience.
Integrate Service Desk Chat With Microsoft Teams or Slack
Achieve higher levels of support
Discovering, managing, and tracking IT-related assets presents endless challenges for IT support teams. But in the academic setting, where assets take the form of projectors, cameras, and any level of instrumentation an engineering student needs, this challenge can be compounded. Without integrated help desk asset tracking, both single-site institutions and those with multiple campuses face numerous difficulties when providing support. Tracking down missing details on IT parts and billings, recalls, system updates, scheduling replacements, or managing asset reservations can present a massive time and resource burden on support staff that is already stretched thin. The lack of unified history on an asset creates unnecessary increases in overhead and delays.
Get more on Help Desk Software for Schools
Do you find yourself asking…
Educational institutions require effective IT support software to address the increasing volume of technology-related queries from students and staff. With the growing dependence on digital resources, networks, and devices, IT teams need to resolve issues promptly and effectively.
Support software consolidates all inquiries into a unified ticketing system for schools, eliminating the need for disorganized emails, phone calls, or manual tracking methods. This system enables IT departments to prioritize concerns, delegate tasks to technicians, and track progress in real time. By improving ticket resolution, a support solution ensures schools deliver faster, more reliable technological support across the campus.
Educational institutions require effective IT support software to address the increasing volume of technology-related queries from students and staff. With the growing dependence on digital resources, networks, and devices, IT teams need to resolve issues promptly and effectively.
Support software consolidates all inquiries into a unified ticketing system for schools, eliminating the need for disorganized emails, phone calls, or manual tracking methods. This system enables IT departments to prioritize concerns, delegate tasks to technicians, and track progress in real time. By improving ticket resolution, a support solution ensures schools deliver faster, more reliable technological support across the campus.
Provide students, faculty, and staff with easy, centralized support
Powerful help desk solution with automated ticketing, asset management, and self-service.