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Information and insights to help you get more from SolarWinds
SolarWinds Service Desk Integration with Slack
Leverage the power, efficiency, and productivity gains through collaboration with the SolarWinds® Service Desk integration with Slack. The Slack integration allows you to reach users where they are and will enable them to request, receive, and comment on any Service Desk ticket from Slack.
Best Practices for Submitting Tickets via the Web Interface Versus Email
In this video, you will learn the differences in submitting a ticket via the web interface versus email.
Trend Reporting on Service Delivery
What are the busiest times for service in your organization? How can you stagger your service desk staff to account for activity and prevent service outages?
Use Cases for Utilizing Request Types and Tech Groups
An introduction to tech groups and how they relate to request types in Web Help Desk.
Introduction to Web Help Desk
An introduction to Web Help Desk and an overview of its help desk and asset management features.
AI-Powered Suggestions for Employees
Self-service is a key component of the modern service management strategy. Once you have your knowledge base up to par, and your team is routinely updating it, you need to find a way to connect employees directly with those solutions.
Parent-Child Relationships: Setting Up a New Employee
In this video you will learn how you can set up a new employee in the Web Help Desk® software using the Parent-Child Relationship, Tasks, and Action Rules features.
When ITIL & IT Teams Meet: Lessons Learned to Help Get It Right the First Time
While frameworks and best practices are fantastic aids, sometimes they can make it difficult to accomplish your true goal. Watch this webcast to dive into what really happens when ITIL and IT Teams meet.
Maximizing IT Visibility with CMDB in Your Service Desk
Join us for this webcast where we cover some easy ways to build a configuration management database (CMDB), map dependencies, and use that data to improve incident, problem, and change management practices.
Homebuilder M/I Homes Reduces Incidents by Nearly 30% With Data Insights
Learn how streamlining ticketing, accelerating troubleshooting, and optimizing issue resolution drives efficiencies throughout the geographically dispersed organization.