This video highlights three key features that customers have been requesting: Request Type Archive, Client Ticket Reporting, and In-Ticket Checklist.
SolarWinds® Web Help Desk® continues to add and improve features to make help desk support easier, faster, and more efficient.
In-Ticket Checklist helps ensure consistency across processes by adding an ad hoc or standing checklist into help desk tickets. This new feature is designed to give IT Technicians a clearer understanding of the specific tasks that need to be completed before a ticket can be closed.
Request Type Archive provides visibility and searchability into decommissioned request types. It gives you the opportunity to review and search historical tickets for information or reports that may be needed for auditing.
Client Ticket Reporting lets you see ticket generation by user instead of just aggregating tickets as a group. This can help you identify end-users who may be submitting high amounts of tickets.
With the addition of these great new features, SolarWinds continues to improve the way that Web Help Desk supports your ticket automation, and change and asset management.