Included within the solution is Dameware™ Mini Remote Control, which offers multi-platform remote access to Windows, Linux, and Mac OS X computers, laptops, and servers from a single admin console.
Initiate secure over-the-Internet remote connection with computers inside the LAN and over the internet.
Use remote access to reboot systems, start/stop services and processes, copy/delete files, view and clear event logs, and more.
Offers system tools and TCP utilities to remotely troubleshoot computers without having to launch a full remote control session.
Use the Dameware mobile app to remotely access network computers from mobile devices.
Manage multiple AD domains, groups, and users. Remotely unlock user accounts, reset passwords, and edit Group Policy.
Easily export AD properties, system configurations, and software information in .CSV or .XML formats.
Centrally manage your Dameware environment, user accounts and permissions, and simplify Dameware license management globally.
Enforce two-factor authentication in security sensitive environments using Smart Card logon and authentication.
Remotely connect to out-of-band computers with Intel® vPro™ with AMT, Wake on LAN, and KVM support.
Automate service request management through ticket creation, assignment, routing, and escalation.
Leverage a built-in help desk knowledge base to create and maintain KB articles and promote end-user self-service for common issues.
Set up “SLA breach approaching” notifications and date-specific SLA reminder alerts. Customize escalation and de-escalation workflows.
Link service requests to each other to track and manage IT projects involving multiple tasks, regardless of type.
Automatically discover and add client information to Web Help Desk from AD and LDAP servers.
Configure automated feedback surveys for end-users upon completion of service request.
Employ out-of-the-box integration with JAMF Casper Suite, Absolute Manage, Microsoft SCCM, and SMS.
Use IMAP, POP, and Exchange protocols to automatically convert service request emails to help desk tickets.
Improve security via FIPS 140-2 compatible cryptography support, and FIPS-mode SSL connections.
Simplify IT asset management with built-in asset discovery, inventory management, and reporting.
Regulate and manage change requests through automated approval workflows and panel voting options.
Use built-in reports and dashboards to track ticket status, technician performance, and customer support needs.
In just one click, launch a Dameware Remote Support session from Web Help Desk IT tickets or the IT asset inventory.
Create a new Web Help Desk ticket directly from the Dameware remote session. You can also save remote session metadata, including duration, chat history, and screenshots back to the IT ticket to further assist in troubleshooting and escalations.
SolarWinds licensed products include a year of free maintenance, starting from the date of purchase. Annual maintenance can be purchased at a fraction of the list price. Discover the benefits.
Our Success Center offers a variety of resources to help you get started using Help Desk Essentials. You get in-depth documentation, help with installation and configuration, a library of training videos, and regularly scheduled training classes. We have everything you need to get started and ramp up quickly.
We offer excellent, in-house technical support from professionals whose goal is to help you solve your issue in one phone call. Beyond this, THWACK®, our very own user community of IT professionals, serves as an excellent resource to consult and learn from other Web Help Desk and Dameware Remote Support users.