Simplify Day-to-Day Remote PC Access and IT Administration

with DameWare Remote Support

DOWNLOAD FREE TRIAL

Fully functional for 14 days

In-person support and inefficient tools increase help desk ticket resolution time

Time-consuming in-person support

Slow in-person IT support practices increase time, cost, and manual efforts to resolve IT issues and help desk requests.

Unresolved requests by remote users

Inability to handle service requests and troubleshoot issues raised by end-users who are outside your corporate network.

Multiple tools and software

Relying on multiple tools and software to remote access operating systems and PCs slows IT support and help desk operations.

A single, easy-to-use tool to remote access all your PCs inside and outside your corporate network

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  1. Multiple operating system support

    DameWare Remote Support offers a built-in remote control and desktop sharing tool that remotely connects to Windows, Mac OS X, and Linux computers. It provides time-saving tools that include in-session chat, file transfer, print and screenshot capture for easy remote troubleshooting.

    In addition to the native remote control protocol, you can also initiate remote sessions using RDP and VNC protocols. You can leverage built-in Intel® vPro™ with AMT, Wake-on-LAN, and KVM support to gain access to computers that are powered off, sleeping, hibernating, or even crashed.

    Learn more Try DameWare Remote Support for free

  2. Faster desktop connectivity and remote troubleshooting

    DameWare Remote Support lets you troubleshoot computers remotely without even having to initiate remote control sessions. You can resolve issues faster and provide quicker end-user support using the following built-in system tools and remote administration capabilities:
    • Start, stop, and restart Windows services
    • Reboot Windows computers
    • View and stop Windows processes
    • View and clear Windows event logs
    • Run custom scripts
    • Edit and modify registries
    • Copy and delete files
    • Manage disks, shares, peripherals, and more

    Watch now Learn more Try DameWare Remote Support for free

  3. Over-the-Internet remote support and administration

    Deployed in centralized mode, DameWare Remote Support allows you to remotely connect to computers outside the corporate firewall with the help of a secure Internet proxy server. To establish a secure over-the-Internet remote session to end-users traveling or working outside the network, you can easily send a remote connection link, which, when opened and accepted, will start the remote session. No VPN is required to connect to computers outside the firewall. You can also initiate attended and unattended remote sessions over the Internet in just a few clicks.

    Read more Learn more Try DameWare Remote Support for free

  4. One-click remote access from help desk tickets

    DameWare Remote Support integrates with SolarWinds Web Help Desk for enhanced and accelerated IT support and service request fulfilment. Leveraging this integration, you can initiate a single-click remote desktop session with computers from help desk tickets and IT asset inventory. This integration also allows you to easily export asset information from DameWare Remote Support and import it to Web Help Desk. Using this powerful remote support and help desk combo helps you improve the efficiency of your overall IT service resolution process.

    Watch now Learn more Try DameWare Remote Support for free

We use DameWare to support 3200 users. DameWare is well worth the price to fix problems in multiple locations. "

Warren Bankson

Chief Security Officer at Arkansas Department of Correction

Faster remote PC access and system administration

DameWare Remote Support Starts at $365

  • Remotely control desktops, laptops, and servers via DameWare MRC, Microsoft RDP, or VNC protocols
  • Save travel time and costs by eliminating the need to physically visit remote locations to offer support
  • Reduce mean time to resolution of help desk tickets to improve the efficiency of IT support operations
DOWNLOAD FREE TRIAL

or Learn more

Fully functional for 14 days

Let's talk it over

Call us at 866.530.8100

Email us at Sales@SolarWinds.com

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