HR Service Management
Connect HR teams to the employees they support—without the email chains, manual handoffs, or lost requests
HR service management that just works
Modernize HR service delivery with automated workflows, self-service, and AI-powered case management—built with the security and visibility HR teams need
Offer your employees more than "email HR"
SolarWinds® Service Desk brings HR service management into a single, structured platform, so HR teams can automate, track, and resolve employee requests faster with full visibility into every step.
It supports human resources (HR) teams in handling some of the most time-sensitive work in any organization, from getting a new hire set up on day one to processing sensitive requests with care and accuracy.
Start automating HR workflows end to end
Stop manually routing every request. Build structured workflows for employee onboarding, offboarding, benefits changes, and more.
Give employees effective self-service
With a dedicated self-service portal, employees can submit HR requests, check request statuses, and find answers in a searchable knowledge base.
Track every request, losing nothing
Track every HR request with full HR case management, including case history, status updates, escalation rules, and service level agreement (SLA) tracking.
Know where every HR request stands
Built-in dashboards give HR teams and leadership data-driven insight into request volumes, resolution times, and team performance.
Better HR Service Delivery with the right platform
HR isn't simply a support function; it's a critical driver of employee retention and satisfaction. The problem is that most HR operations still rely on disconnected tools, one-off emails, and tribal knowledge. SolarWinds Service Desk is built to change that. It extends the same proven IT service management framework used by IT teams to HR functions, giving HR a modern platform to deliver consistent, scalable services.
AI-powered case resolution
SolarWinds AI can surface relevant knowledge base articles and suggest solutions directly within HR cases, helping agents resolve requests faster.
Templates and checklists for every HR process
Prebuilt templates for employee onboarding, offboarding, and common HR service requests ensure you don't start from scratch every time.
Permissions and access by role
Assign service provider configurations and permissions by department, role, or team so sensitive employee data in HR workflows stays visible only to the right people.
Seamless integrations with HR systems
Connect with human capital management platforms—including Microsoft Entra ID, more than 200 additional applications via Zapier, and an open Representational State Transfer API.
HR Service Delivery Built for the Full Employee Journey
From the first day on the job to the last, employees constantly interact with HR. The problem is most of those interactions create friction due to unclear processes, slow responses, and zero visibility into what's happening. SolarWinds Service Desk handles the full range of HR use cases in one place, so your team can focus less on administration and more on people.
Employee onboarding
Coordinate across IT, facilities, finance, and HR from a single workflow. Assign tasks to each stakeholder, set due dates, and track completions.
Offboarding and transitions
Automated offboarding checklists help HR teams manage access revocation, equipment returns, exit surveys, and final payroll tasks—all without manual follow-up.
HR request management
Employees can submit HR requests, such as benefits questions, policy lookups, and pay change requests, directly through the self-service portal and track them in real time.
Reporting and continuous improvement
SolarWinds Service Desk includes built-in reporting that tracks request volumes, open cases, resolution times, SLA adherence metrics, and employee satisfaction scores.
Case Study
Council transforms IT culture and earns 95% satisfaction
With the implementation of SolarWinds Service Desk, the council transformed its IT operations, bringing structure where there was once disorder, and turning limited visibility into clear, actionable insight.
Experience yields insights. Here's some of what we've learned.
The 2026 IT Trends Report: The Human Side of Autonomous IT
Discover where C-level and practitioners’ opinions are diverging, the biggest blockers to AI adoption, and how IT pros see their roles evolving.
The Ultimate Guide to ITSM Maturity
This comprehensive guide serves as the official companion to the SolarWinds ITSM Maturity Model.
State of ITSM Report 2025
Our 2025 State of ITSM report provides data-driven answers, showing how reclaiming hours per incident translates into improved team efficiencies.