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Modernize IT operations with a strategic roadmap. This guide breaks down the five pillars of ITSM maturity—Incidents, Assets, Experience, Services, and Changes—to move your team from firefighting to operational excellence. 

Remote desktop services (RDS) is a technology that enables users to connect to a remote computer's desktop and programs over a network connection. This allows users to work on a laptop far from the desktop as long as they have internet access and the right log-in credentials. With this technology, an IT department can manage, troubleshoot, update, and maintain various computers remotely and centrally.

Discover what secure remote access is, key strategies, and more.

SolarWinds Head Geeks dive into setting up Dameware Central Server and its remote features - from mobile remote desktop access to Web Help Desk integration and every Central Server remote tool in between. Learn how Central Server can help with license and user management. Free trial!

In this video, we'll cover how to use Microsoft Remote Desktop Protocol, also known as RDP. A common customer requirement is to require the end user's permission before initiating a remote session with that user's machine. This is easily done through a very simple configuration of the Dameware Mini Remote Control, MRC Client Agent. Watch now to learn more or download a free fully functional 14-day trial.

In this video, we'll discuss how to enable single sign-on with Active Directory integration in Dameware Central Server.