UMC HCMC used SolarWinds to unify IT, cutting repair times by 70% and patient waits.

University Medical Center Ho Chi Minh City (UMC HCMC), a leading Vietnamese hospital serving tens of thousands of patients daily, faced significant operational risks due to fragmented IT monitoring across its servers, network devices, and security layers. This fragmentation caused tedious manual troubleshooting and severe peak-hour performance bottlenecks that disrupted critical clinical workflows. To resolve these gaps, UMC HCMC deployed SolarWinds Observability Self-Hosted alongside Database Performance Analyzer (DPA). This transition provided full-stack, real-time visibility and intelligent alerting. As a result, the hospital achieved a 70% reduction in mean time to repair, minimized patient waiting times, and secured 24/7 high infrastructure availability.