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This video demonstrates how Dynamic Forms in SolarWinds Service Desk provides an efficient way to collect data based on context while enabling agents to get the most actionable information they need to deliver a personalized service experience to end users.

This video highlights three key features that customers have been requesting: Request Type Archive, Client Ticket Reporting, and In-Ticket Checklist.

This video will show you how to install the Web Help Desk® software in FIPS compliance mode and how to configure your environment, such as database and Windows server.

Watch this video to get an overview of the built-in IT asset management functionality included in the Web Help Desk® software. Asset reporting, integrations, and automation are a few of the topics covered.

Learn how to work with the built-in IT asset management features of the SolarWinds Web Help Desk software. In this video, you will learn how to set up a change request using an automated approval process

There’s a better, more efficient way to solve common service desk tickets — not just for IT, but for the entire organization. Service Desk offers customizable automation rules for priority and routing. Now, depending on the subject, requester, or category of the ticket, you can drop it right into the appropriate service agent’s queue, bypassing the general queue purgatory.

As your service management strategy expands, you’ll need a way to separate data, private information, and workloads between different service providers. How can you create an experience where HR sees a clean view of only their tasks, tickets, and approvals? How can you create access for your accounting team to have exclusivity to employees’ financial information?

In this video you will learn to administer permissions and rights for tech accounts in Web Help Desk.

Watch this video and learn how to set up accounts in Web Help Desk and how to automatically monitor an email inbox for incoming requests.

Want to learn how to launch a remote session directly within Web Help Desk?