Put our resources to work, for you.

Watch this demo to learn how SolarWinds Service Desk allows you to automatically discover and update asset data, then use it to improve service delivery.

Leverage the power, efficiency, and productivity gains through collaboration with the SolarWinds^® Service Desk integration with Microsoft Teams. The Teams integration allows you to reach users where they are and will enable them to request, receive, and comment on any Service Desk ticket from Teams.

Watch an introduction to SolarWinds®️ Service Desk to learn what today’s IT service management (ITSM) strategy demands from a solution.

Leverage the power, efficiency, and productivity gains through collaboration with the SolarWinds^® Service Desk integration with Slack. The Slack integration allows you to reach users where they are and will enable them to request, receive, and comment on any Service Desk ticket from Slack.

In this video, you will learn the differences in submitting a ticket via the web interface versus email.

What are the busiest times for service in your organization? How can you stagger your service desk staff to account for activity and prevent service outages?

An introduction to tech groups and how they relate to request types in Web Help Desk.

An introduction to Web Help Desk and an overview of its help desk and asset management features.

Self-service is a key component of the modern service management strategy. Once you have your knowledge base up to par, and your team is routinely updating it, you need to find a way to connect employees directly with those solutions.

In this video you will learn how you can set up a new employee in the Web Help Desk® software using the Parent-Child Relationship, Tasks, and Action Rules features.