SolarWinds ESM: Transforming the HR Employee Experience with Service Desk
Discover how HR can move beyond email to a streamlined service desk. Watch real-world use cases featuring secure ticket handling, role-based access, and automations with integrations for seamless onboarding.
HR teams often juggle decentralized email chains and spreadsheets to manage employee needs. By moving these processes into SolarWinds Service Desk, HR can streamline service delivery, automate repetitive tasks, and ensure sensitive employee data remains confidential.
In this video, you’ll see how HR can use the Service Desk to manage requests efficiently—from simple benefits questions to complex onboarding. We demonstrate how to enforce security through role-based access (ensuring IT cannot see HR tickets) and how to utilize integrations with integrations to automate contract signing and account provisioning.
A modern IT service management (ITSM) solution to eliminate barriers to employee support services.
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