SolarWinds ESM: Setting Up Your Centralized Finance Service Portal

Creating a dedicated space for Finance and Payroll within your Service Desk strategy ensures that sensitive financial inquiries are handled securely and separately from IT tickets. This setup allows for a tailored catalog of services that reflects the specific needs of your finance team.

In this video, you’ll learn how to build a Finance or Payroll service provider, either from scratch or by cloning existing providers to save time. We cover how to build common service forms—such as payslip requests or expense reimbursements—and how to configure permission settings so that financial data remains segregated and accessible only to the Finance team.

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