Every department is a service provider, which means every department can benefit from automated workflows, integrated technology, and other service management staples.
There are a number of ways which automation can improve service delivery, whether it's routing tickets to the correct service providers, escalating priority issues, or automating tasks for integrated tools and applications.
Our recent survey reveals a number of trends in expanded automation for service delivery, including:
85% of IT teams believe automation makes their teams more productive
47% of organizations are investing in HR service automations
85% of respondents believe process automation increases data security
37% increase in facilities departments automating through service management
Overall, 77% of organizations surveyed have expanded service management practices or tools beyond IT. Download this infographic to learn some of the possibilities for automating service management throughout the organization.
Developed by network and systems engineers who know what it takes to manage today's dynamic IT environments, SolarWinds has a deep connection to the IT community.
The result? IT management products that are effective, accessible, and easy to use.