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Information and insights to help you get more from SolarWinds
Save Time with Automated Ticket Routing
There’s a better, more efficient way to solve common service desk tickets — not just for IT, but for the entire organization. Service Desk offers customizable automation rules for priority and routing. Now, depending on the subject, requester, or category of the ticket, you can drop it right into the appropriate service agent’s queue, bypassing the general queue purgatory.
Roles and Permissions in the Service Desk
As your service management strategy expands, you’ll need a way to separate data, private information, and workloads between different service providers. How can you create an experience where HR sees a clean view of only their tasks, tickets, and approvals? How can you create access for your accounting team to have exclusivity to employees’ financial information?
SolarWinds Service Desk Discovery
Watch this demo to learn how SolarWinds Service Desk allows you to automatically discover and update asset data, then use it to improve service delivery.
SolarWinds Service Desk Integration with Microsoft Teams
Leverage the power, efficiency, and productivity gains through collaboration with the SolarWinds® Service Desk integration with Microsoft Teams. The Teams integration allows you to reach users where they are and will enable them to request, receive, and comment on any Service Desk ticket from Teams.
SolarWinds Service Desk
Watch an introduction to SolarWinds®️ Service Desk to learn what today’s IT service management (ITSM) strategy demands from a solution.
SolarWinds Service Desk Integration with Slack
Leverage the power, efficiency, and productivity gains through collaboration with the SolarWinds® Service Desk integration with Slack. The Slack integration allows you to reach users where they are and will enable them to request, receive, and comment on any Service Desk ticket from Slack.
Trend Reporting on Service Delivery
What are the busiest times for service in your organization? How can you stagger your service desk staff to account for activity and prevent service outages?
AI-Powered Suggestions for Employees
Self-service is a key component of the modern service management strategy. Once you have your knowledge base up to par, and your team is routinely updating it, you need to find a way to connect employees directly with those solutions.
When ITIL & IT Teams Meet: Lessons Learned to Help Get It Right the First Time
While frameworks and best practices are fantastic aids, sometimes they can make it difficult to accomplish your true goal. Watch this webcast to dive into what really happens when ITIL and IT Teams meet.
Maximizing IT Visibility with CMDB in Your Service Desk
Join us for this webcast where we cover some easy ways to build a configuration management database (CMDB), map dependencies, and use that data to improve incident, problem, and change management practices.