IT Operations Management for Hybrid Environments
Monitor infrastructure, applications, services, and operations data from a connected view built for hybrid IT.
Manage IT operations with better context
Connect infrastructure, service, and operations data to identify issues, prioritize work, and improve delivery.
Gain visibility across hybrid infrastructure and IT services
Monitor networks, systems, applications, and cloud resources from a broader operational view
IT operations management (ITOM) begins with knowing what is happening across the environment. SolarWinds ITOM tools help teams monitor network devices, servers, applications, databases, storage, and cloud resources across on-premises, multi-cloud, and hybrid environments. Use dashboards and operational data to review availability, system performance, capacity, and service conditions, then investigate issues with context from the infrastructure and services involved.
Connect events, incidents, and service context for faster response
Use operational data to investigate issues, prioritize incident response, and support service delivery
IT operations teams need more than alerts. They need context for deciding what to investigate first. Connect monitoring events, IT infrastructure health, service dependencies, and incident-management workflows to support more informed troubleshooting and incident response. SolarWinds IT operations management solutions can help teams review the conditions behind an issue, route the right information to the right people, and use IT service management processes to track response work, communication, and follow-up.
Automate routine IT operations work without losing control
Use workflows, configuration data, and operational insights to reduce repetitive tasks and manage change
Operational efficiency depends on repeatable work that teams can monitor and manage consistently. SolarWinds solutions support automation across alert response, ticketing, task workflows, patching, configuration management, and service delivery. Use operational data and configurable processes to help teams manage changes, route service requests, maintain records, and reduce manual follow-up. As needs expand, teams can connect ITOM tools with ITSM, IT asset management (ITAM), and security-management processes.
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Explore IT Operations Solutions
SolarWinds Observability Self-Hosted
Monitor hybrid IT infrastructure across networks, systems, applications, databases, and cloud environments.
SolarWinds Service Desk
Manage incidents, service requests, assets, and ITSM workflows in a cloud-based service management platform.
Explore related IT operation management tools
Manage Network Performance
Monitor multi-vendor networks, traffic, availability, and performance across on-premises and hybrid infrastructure.
Connect assets and service date
Use IT asset management (ITAM) and CMDB data to add configuration context to incidents, changes, and service delivery.
Support security operations
Correlate logs and events, manage patching work, and support visibility into critical systems and access activity.
IT Operations Management FAQs
Answers about ITOM tools, hybrid infrastructure, automation, and service operations.
What is IT operations management?
What is IT operations management?
IT operations management, or ITOM, is the practice of monitoring, managing, and supporting the infrastructure, systems, applications, services, and operational processes an organization depends on. ITOM can include network management, systems management, application and database monitoring, event management, incident response, configuration management, automation, patching, and capacity planning. The goal is to maintain service availability and system performance while giving IT operations teams the information they need to identify, investigate, and respond to issues.
What is the difference between ITOM and ITSM?
What is the difference between ITOM and ITSM?
ITOM focuses on the technology environment itself: infrastructure, applications, networks, events, performance, availability, and operational response. IT service management, or ITSM, focuses on the processes used to deliver and support IT services, including incidents, service requests, problems, changes, assets, knowledge, and service levels. ITOM and ITSM work together when monitoring data and operational events provide context for service desk workflows, incident management, problem management, change management, and service delivery.
What tools are used for IT operations management?
What tools are used for IT operations management?
ITOM tools can include network monitoring, systems monitoring, application performance monitoring, database monitoring, log and event management, configuration management, IT asset management, service desk software, automation tools, and observability platforms. The right mix depends on the organization’s infrastructure, whether it uses on-premises, cloud, multi-cloud, or hybrid environments, and the operational challenges the IT team needs to address.
How does observability support IT operations management?
How does observability support IT operations management?
Observability gives IT operations teams a broader view of system behavior by bringing together relevant infrastructure, application, service, log, metric, trace, and event data. It can help teams investigate performance or availability issues across hybrid environments, identify dependencies, and understand how conditions in one part of the IT infrastructure may affect another. Observability does not replace ITOM; it expands the data and context available for monitoring, troubleshooting, incident response, and service operations.
How does AIOps relate to ITOM software?
How does AIOps relate to ITOM software?
AIOps applies artificial intelligence (AI), machine learning (ML), analytics, and automation to IT operations data. Depending on the platform and configuration, AIOps can help teams identify patterns, correlate events, prioritize alerts, surface probable issues, and support operational decision-making. Treat it as an enhancement to ITOM processes, not a replacement for monitoring strategy, data quality, operational expertise, incident management, or defined escalation procedures.
How do ITOM, ITAM, and CMDB data work together?
How do ITOM, ITAM, and CMDB data work together?
IT asset management, or ITAM, tracks asset ownership, lifecycle, financial, contract, and inventory information. A configuration management database, or CMDB, tracks configuration items and relationships among systems, services, and dependencies. ITOM monitoring data can show the current health and performance of those systems. Together, these sources can help teams with infrastructure management, investigate incidents, assess change impact, understand service dependencies, and plan operational work with more complete context.
How can ITOM support business continuity and disaster recovery?
How can ITOM support business continuity and disaster recovery?
ITOM supports business continuity and disaster recovery planning by helping teams monitor service availability, infrastructure health, capacity, dependencies, and operational events. During an incident, monitoring and observability data can help teams assess affected systems, prioritize incident response, and track recovery work. The exact disaster-recovery strategy should also include documented recovery objectives, tested procedures, backups, security controls, ownership, and communication plans beyond the ITOM toolset.