SolarWinds AI
SolarWinds AI works across the portfolio to deliver intelligence, automation, and optimization.
AI What? AI Who? AIOps!
SolarWinds has been delivering AIOps functionality for years. As we move to a consolidated SolarWinds® Platform, we have simultaneously developed an AIOps Platform that can be utilized by our different product offerings.
What is AIOps?
AIOps, or Artificial Intelligence for IT Operations, utilizes AI and machine learning to enhance IT operations. The three dimensions of AIOps are Observe, Engage, and Act. It automates tasks, analyzes data in real time, detects anomalies, identifies patterns, and alerts IT teams to deviations. It also conducts root cause analysis and provides predictive and prescriptive analytics.
AI or ML?
AI encompasses broader techniques for simulating human intelligence, while ML is a subset of AI focused on algorithms that learn from data to make predictions or decisions.
Observe
Observing includes data collection, analysis, pattern identification, correlation, and gaining insights to optimize operations and efficiently resolve IT system issues.
Engage
Engaging optimizes IT operations through automated workflows, intelligent analytics, and proactive decision-making, improving incident resolution and system performance.
Act
Acting in AIOps involves automating tasks, executing proactive remediation, and optimizing resources to help ensure stable and efficient IT operations.
Benefits of AIOps
Empowers organizations to proactively manage their IT operations, resolve issues faster, optimize performance, and deliver a more reliable and efficient experience to their customers.
Improved operational efficiency
Automates routine tasks, reducing manual efforts and enabling IT teams to focus on more strategic initiatives. It streamlines operations, accelerates incident resolution, and enhances overall efficiency.
Reduced MTTR
Utilizes machine learning to detect patterns and anomalies, correlates events, and proactively raises alerts to prevent critical issues, reducing MTTR and enhancing system reliability.
Enhanced system performance
Offers insights into system behavior, performance trends, and capacity usage, enabling optimized resource allocation, bottleneck identification, and data-driven decisions for improved system performance.
Intelligent automation
Automates repetitive tasks like event correlation, ticketing, and remediation, enhancing response times, minimizing errors, and enabling IT teams to prioritize strategic initiatives.
AI by Design: Principles for Responsible AI
AI by Design is our approach to AI development, consisting of four foundational principles. They create a framework to help our customers establish a secure, productive, and enduring relationship with our AI-driven solutions.
Privacy and Security
This principle dictates personal data collection, storage, use, and protection. This includes regulating access through role-based access control (RBAC), multi-factor authentication (MFA), and privileged access management (PAM) to help prevent unauthorized entry.
Accountability and Fairness
This principle helps ensure that there is a human in the loop to regulate the decisions made by AI. Feedback and validation mechanisms are built in so that negative user experiences are properly recorded and addressed.
Transparency and Trust
Decisions must be accompanied by explanations to build a strong working relationship with AI systems. This transparency fosters a deeper confidence in the outcomes of AI-driven processes.
Simplicity and Accessibility
A seamless, intuitive experience prevents fatigue and streamlines decision-making. This ease of use is invaluable for teams processing vast data streams from diverse workloads.
SolarWinds AI: Your Generative AI-Powered Service Desk Sidekick
The ultimate partner for IT Service Management (ITSM) teams, Al helps increase accuracy and efficiency, as well as lower agents’ time to resolution.
AI-guided incident solutions for agents
SolarWinds AI leverages the power of generative AI to help speed up decision-making and align resolution procedures, no matter which agent is working the ticket.
Faster communications with AI-generated responses
SolarWinds AI generates responses based on the context of the ticket and the needs of the end-user. Agents, if desired, only have to tweak the response before sending it, giving them valuable time back to resolve more tickets.
Enhance collaboration between agents and teams with incident summaries
SolarWinds AI generates a short summary of all comments and communication on the ticket with one click. It also provides a summary of relevant and useful information to pick up the ticket and get back to resolving it faster.
Create happier end-users with SolarWinds AI Service Desk
SolarWinds AI smart suggestions recommend knowledge base articles and catalog items while users create new incidents, helping them see options designed to guide them in the right direction.
AIOps Solutions
AIOps Solutions
Anomaly Detection
Anomaly Detection
Anomaly detection involves identifying patterns or data points that deviate from the expected behavior, enabling detection of abnormalities, potential threats, or unusual events. It supports proactive decision-making and effective problem resolution.
Forecasting
Forecasting
Forecasting uses historical and real-time data analysis to predict future trends and outcomes. It aids in anticipating system behavior, capacity requirements, and potential issues, enabling proactive planning, optimized resources, and informed decision-making.
Root Cause Assist
Root Cause Assist
Root Cause Assist provides users with context and concrete starting points for investigating and resolving issues, considerably reducing the MTTD and MTTR.
Alert Clustering
Alert Clustering
In AIOps, alert clustering reduces noise by grouping related alerts, identifying common root causes, and streamlining incident management. It enhances issue prioritization and efficient resolution and minimizes alert fatigue for improved incident response.
SolarWinds AI – Here’s some of what we’ve learned.
What is AIOps? The importance of Artificial Intelligence for IT Operations
Modern IT environments are so complex, dynamic, and expansive that humans have a tough time effectively manage and maintain them.
SolarWinds named among notable vendors in new AIOps landscape report
Advanced AIOps capabilities are part of SolarWinds® Service Desk, SolarWinds Observability Self-Hosted, and SaaS.
SolarWinds adds transformative AI features to IT service management solutions.
The Service Desk AI virtual agent can answer user questions and support troubleshooting.