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Information and insights to help you get more from SolarWinds
Reaching Your Users Where They Are—Request Service From Your Collaboration Tools
With SolarWinds® Service Desk, whether you’re on a mobile device, leveraging chat, or using our self-service portal, help is at your fingertips. During this session, we’ll show you how to utilize Microsoft Teams and Slack with SolarWinds Service Desk.
Communication and Asset Control Increases with Samanage Integrated Asset Management and Service Desk Solution
As a service desk, the IT department at J.F. Brennan Company had users submitting requests multiple ways. Some requests were going to one member of the team, others to multiple members of the team, or the incident would go unreported altogether. “With over 300 employees, our tracking system of spreadsheets, databases, and emails could not keep us on top of our tasks or bigger projects,” said Caleb Rose, IT coordinator.
The Complete Guide to Keeping IT Simple
IT organizations face the challenge of adapting to rapidly evolving technology trends such as the Internet of Things (IoT), artificial intelligence (AI), IT service management (ITSM), and cybersecurity.
What Is IT Infrastructure Management?
Learn how IT infrastructure management optimizes business operations, security, and scalability.
What Is Problem Management?
Learn how problem management enhances IT reliability and improves service delivery.
What Is Enterprise Service Management?
Learn about ESM’s importance, objectives, and best practices.
What Is IT Change Management?
Learn about what change management is, its best practices, and the types employed by organizations.
What Is IT Operations Management?
Learn about the role, importance, and best practices of ITOM.
What is AI in ITSM?
AI in IT Service Management (ITSM) is the use of artificial intelligence technologies, including machine learning, to automate and enhance IT service delivery and support processes. This includes employing AI tools to streamline tasks, improve efficiency, and provide better user experiences.