From Home Baker to Top Chef: Expanding Your ITSM Footprint Across the Enterprise

Ready to learn how multiple cooks in one kitchen can be a good thing when it comes to your service desk? Then download “From Home Baker to Top Chef: Expanding Your ITSM Footprint Across the Enterprise.” Using lessons from the culinary world, we explore broadening your IT service management (ITSM) offerings and enhancing your users’ experience by leveraging internal departments other than IT.

The service desk may not specialize in fine dining, but curating a service catalog and knowledge content while supporting day-to-day IT operations requires a similar approach. IT is often at the helm, administering the ITSM platform while building a repository of solutions and services to effectively support employees. Download the eBook to learn about maximizing your service desk investment to support departments beyond IT and how service providers can collaborate with their users to co-create value, including:

• Employee service management considerations
• How to approach value co-creation
• The benefits of embracing enterprise service motions among departments outside of IT