SolarWinds Web Help Desk Pricing
Self-hosted help desk ticketing and asset management software
Technicians | End Users | Price per License (Annual) |
|---|---|---|
1-5 | Unlimited | $533 |
6-10 | Unlimited | $524 |
11-20 | Unlimited | $517 |
21-30 | Unlimited | $507 |
31-40 | Unlimited | $492 |
41-50 | Unlimited | $473 |
51-75 | Unlimited | $444 |
76-100 | Unlimited | $417 |
101-250 | Unlimited | $389 |
251-500 | Unlimited | $357 |
501+ | Unlimited | $320 |
Ready to see Web Help Desk in action?
Secure, on-premises ticketing and asset management—no cloud dependency required.
Questions, Meet Answers.
Everything you need to know about Web Help Desk pricing and licensing.
What licensing options are available for Web Help Desk?
What licensing options are available for Web Help Desk?
SolarWinds® Web Help Desk® is sold exclusively as an annual subscription. Prices are per technician, per year. Volume discounts apply automatically based on license tier.
How is Web Help Desk pricing calculated?
How is Web Help Desk pricing calculated?
Pricing is based on the number of technicians (IT staff) who will use the system, not the number of end users submitting tickets. End users are always unlimited. The per-technician price decreases automatically as your technician count increases.
How is Web Help Desk deployed and hosted?
How is Web Help Desk deployed and hosted?
Web Help Desk is an on-premises solution. It runs entirely within your own infrastructure. There is no vendor access to your environment, no third-party cloud dependency, and no data leaving your network. This makes it the right choice for organizations with strict data residency or security requirements.
Can I try Web Help Desk before I buy?
Can I try Web Help Desk before I buy?
Yes. A free trial is available with full product access for 14 days, no credit card required. You can evaluate ticketing, asset management, automation, and reporting in your own environment before committing to a subscription.
Does Web Help Desk include asset management?
Does Web Help Desk include asset management?
Yes. All Web Help Desk subscriptions include automated asset discovery, hardware-to-ticket linking, asset lifecycle tracking, and software license management at no additional cost. There are no separate asset management modules to purchase.
What support is included with my subscription?
What support is included with my subscription?
All subscriptions include access to SolarWinds technical support, product updates, and the online customer portal. For enhanced support coverage and priority response, contact sales to discuss support plan options.