Achieve faster resolutions with AI and automation

Enhance employee experiences and save agent time with AI-driven service management.

Start Free Trial

Learn More

Your ultimate service desk sidekick

Less busywork, more impact

Free your team from repetitive tasks and manual triage so they can focus on the work that actually needs a technician.

Faster resolutions, happier users

Surface the right context and next steps in real time, so incidents get resolved faster and users stop waiting.

Up and running without the overhaul

AI and automations are built into the platform you already use. No separate implementation, no steep learning curve, no months-long rollout.

AI that grows with you, not past you

Right-sized for IT teams that need real results without the complexity or cost of enterprise AI platforms built for someone else.

See results before you scale

Start with one automation or one AI feature and expand at your own pace. Our solutions are designed to deliver value incrementally; no big-bang rollout required.

Secure, efficient, and reliable

All SolarWinds AI and automation features are built on our AI by Design foundation, ensuring secure, productive, and enduring solutions for your service management needs.

Drive Service Excellence with AI and Automation

Move beyond manual ticketing. Put the full power of AI and automation to work; eliminate repetitive tasks, empower your agents, and resolve incidents faster than ever.

Accelerate Understanding
Guided Resolutions
Self-Driving Operations

Incident Summarization
Sentiment Analysis
Intelligent Problem Linking
Automated Feedback and Reporting

Incident Summarization

Stop forcing agents to waste valuable time reading through long ticket histories and fragmented email threads. This feature instantly synthesizes complex data into a concise summary, allowing agents to understand context in seconds, which drastically reduces MTTR and improves team hand-offs.

Next Feature:

Incident Summarization

Stop forcing agents to waste valuable time reading through long ticket histories and fragmented email threads. This feature instantly synthesizes complex data into a concise summary, allowing agents to understand context in seconds, which drastically reduces MTTR and improves team hand-offs.
Next Feature:

AI Drafting
Smart Suggestions
Category Recommendations

AI Drafting

Drafting professional responses and detailed resolution notes can take up a significant portion of an agent's day. By leveraging ticket context to auto-generate clear responses, your experts can focus on active problem-solving while the system handles the repetitive documentation.

Next Feature:

AI Drafting

Drafting professional responses and detailed resolution notes can take up a significant portion of an agent's day. By leveraging ticket context to auto-generate clear responses, your experts can focus on active problem-solving while the system handles the repetitive documentation.
Next Feature:

24/7 Virtual Agent
Runbooks and Workflow Automation
AI-Generated Runbooks
Built-in Data Masking

24/7 Virtual Agent

Service desks are often overwhelmed by requests, like password resets, that don't require technician expertise. This conversational assistant deflects these tickets by guiding users to self-service resources to fix issues instantly without an agent ever touching the ticket.

Next Feature:

24/7 Virtual Agent

Service desks are often overwhelmed by requests, like password resets, that don't require technician expertise. This conversational assistant deflects these tickets by guiding users to self-service resources to fix issues instantly without an agent ever touching the ticket.
Next Feature:

Your ultimate ITSM solution: SolarWinds has you covered

Start Free Trial Learn More

The highest compliment is our customers’ trust.

“The ability to automate certain tasks and processes has also been a game-changer, saving us time and increasing productivity. Overall, I have been thoroughly impressed with the ease of operation of SolarWinds Service Desk. It has made managing IT requests and incidents a much smoother and more efficient process for my team.”

Faith Wilson

Operations Coordinator

Visante

“SolarWinds was the right choice for our organization because it allowed us to identify and control the information our end users submit within their incidents. By requiring all relevant information upfront, we can keep our response and resolution times down, allowing our end users to focus on what they do best, instead of getting frustrated by down time.”

Zephaniah Monette

IT Systems & Security Administrator

Calgary Counselling Centre

Trusted by leading companies

Assessment

Not sure where to improve efficiencies? Map your ITSM journey with our Maturity Model.

Audit your current processes and plan for the future with our ITSM Maturity Framework. Use the matrix to identify the challenges you are facing and explore actions to address them effectively. Then, we’ll provide you with an overview document to track your current ITSM maturity level, and gain insights to plan and prioritize the aspects of service management you want to advance.

Start Your Assessment