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Information and insights to help you get more from SolarWinds
From Home Baker to Top Chef: Expanding Your ITSM Footprint Across the Enterprise
Download the eBook to learn about maximizing your service desk investment to support departments beyond IT and how service providers can collaborate with their users to co-create value.
Build Efficient Service Processes Across the Enterprise
Your IT service management (ITSM) teams leverage a set of practices, policies, and processes to design, deliver, manage, and improve the IT services they provide to other employees.
SolarWinds Whitepaper: The Future of IT Service Management With AI
Be proactive and reactive with artificial intelligence-powered automation service delivery.
College Simplifies IT Asset Management and Streamlines Workflows Using Samanage ITSM Software
Holy Cross was using an IT service desk product from CA Technologies, a companion product to their Unicenter network monitoring system. At the time when they were selecting a service desk product, they chose the CA product because it was bundled with the larger system. “We moved off Unicenter many years ago, but continued to use service desk for IT help desk tracking,” said Ellen Keohane, chief information officer at Holy Cross.
Reaching Your Users Where They Are—Request Service From Your Collaboration Tools
With SolarWinds® Service Desk, whether you’re on a mobile device, leveraging chat, or using our self-service portal, help is at your fingertips. During this session, we’ll show you how to utilize Microsoft Teams and Slack with SolarWinds Service Desk.
Communication and Asset Control Increases with Samanage Integrated Asset Management and Service Desk Solution
As a service desk, the IT department at J.F. Brennan Company had users submitting requests multiple ways. Some requests were going to one member of the team, others to multiple members of the team, or the incident would go unreported altogether. “With over 300 employees, our tracking system of spreadsheets, databases, and emails could not keep us on top of our tasks or bigger projects,” said Caleb Rose, IT coordinator.
The Complete Guide to Keeping IT Simple
IT organizations face the challenge of adapting to rapidly evolving technology trends such as the Internet of Things (IoT), artificial intelligence (AI), IT service management (ITSM), and cybersecurity.
What Is IT Infrastructure Management?
Learn how IT infrastructure management optimizes business operations, security, and scalability.
What Is Problem Management?
Learn how problem management enhances IT reliability and improves service delivery.
What Is Enterprise Service Management?
Learn about ESM’s importance, objectives, and best practices.