Don’t waste time. SolarWinds® Dameware Remote Everywhere (DRE) typically connects to workstations in less than eight seconds to help you save time.
DRE is designed to help keep user data safe via advanced encryption protocols and support for two-factor authentication, as well as multilevel permissions.
Remotely connect to out-of-band computers with Intel vPro with AMT, Wake-on-LAN, and KVM support.
Get almost all the information you need to resolve an issue at the beginning of a support session. DRE gives you system info, BIOS, and device details, in addition to Windows event logs and updates.
DRE allows you to take screenshots and record during the active session. Add notes to the end user’s request or to session details. You can also save recorded sessions in the cloud.
Gain greater insight into your help desk team’s performance. DRE gives you session details, technician performance information, and end users’ survey summaries.
Do you need to ask the end user about their problem? Connect with them via pre-session or in-session chat, or using VoIP. All messages are automatically saved in sessions logs.
End users can request help through the DRE agent. Once requested, add notes to a ticket and assign it as needed.
Gain visibility into workstations with multiple monitors. DRE allows you to switch between end users’ monitors with a single click.
In the SolarWinds Academy, you can find e-learning as well as instructor-led classes to take you from the basics through optimization—all in a single location.
SolarWinds solutions are rooted in our deep connection to our user base in the THWACK online community. More than 150,000 members are here to solve problems, share technology and best practices, and directly contribute to our product development process.