Call Detail Record (CDR) Analysis and VoIP QoS Management
Stop guessing why VoIP call quality drops. Use call detail record data in SolarWinds® Observability Self-Hosted to monitor VoIP performance, isolate issues, and resolve calls faster.
Call Detail Record Analysis
Monitor VoIP Call Quality
Poor VoIP call quality doesn't have to be a guessing game. SolarWinds VoIP and Network Quality Manager (VNQM), part of SolarWinds Observability Self-Hosted, lets you monitor the call performance metrics found within the call detail record of every VoIP call. Track VoIP network health, maintain voice quality efficiencies, and correlate actual call performance metrics with corresponding IP SLA operations to troubleshoot poor call quality and WAN performance from a single, unified dashboard.
View Key CDR Metrics
Quality VoIP calls require an IP network that can deliver voice packets within minimum thresholds for jitter, packet loss, and latency. VNQM lets you report on call detail records to identify low-performance VoIP metrics, find other calls affected, and spot potential patterns on Cisco VoIP networks. In-depth VoIP call metrics let you view call path details, call signaling, and find the root cause of the issue — all within the SolarWinds Observability Self-Hosted platform for unified visibility across your hybrid IT environment.
Analyze CDR Trends Over Time
When poor call quality strikes, you need answers fast. VNQM lets you search and filter data found in every call detail record and call management record. Locate relevant details beyond individual calls using VNQM's troubleshooting capabilities to determine the root cause of poor quality. VNQM also helps you measure at multiple points across your network, so you can see precisely where call quality drops and eliminate VoIP issues before users complain — all backed by the cross-stack correlation power of SolarWinds Observability Self-Hosted.
Manage Call Detail Record Data
Effectively managing your call detail records is a key component of overall VoIP performance monitoring. VNQM lets you identify the point of origin of a call, plus relevant data like call time, billing data, and a wide range of other details on source and destination users. Define polling frequency for CDR data based on volume, and delete records you no longer need. Use the intuitive interface in the SolarWinds Observability Self-Hosted platform to manage the CDR data you need without complexity.
Trace Call Paths and Issues
Stay ahead of VoIP issues with comprehensive call manager monitoring. VNQM tracks call manager devices like Cisco CallManager and CallManager Express, plus Avaya Communication and Media Server devices. For effective call manager monitoring, VNQM ingests CDR logs, tracks RTCP data, and provides helpful analytics for optimal call manager performance. As part of SolarWinds Observability Self-Hosted, these insights sit alongside your broader network, infrastructure, and application monitoring for a single pane of glass.
Explore Call Detail Record Analysis FAQs
Find answers to common questions about call detail records and VoIP analysis.
What our customers say
Improve VoIP with CDR Insights
(CDR) Analysis and VoIP QoS Management
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Analyze call detail records to quickly pinpoint VoIP performance issues
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